Cheryl M.
If I could give 0 stars I would
If I could give 0 stars I would. I ordered a 3 pack, the boxes they were in came crushed as they were in a poly bag, not a larger box. One of the 3 clearly had been opened before and probably returned. When I tried to return them for a refund I got a HUGE runaround, multiple emails offering this or that instead of a refund. It was VERY frustrating. Finally, they said ok, return them...by mailing them to CHINA!!! Terrible experience, they do not honor their return policy and I suspect if I did try to mail them to China, I'd never see my $ back anyway! Be warned away from this company!!!
Response from OrnexisFeb 18, 2026
Hi Cheryl, Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have felt to receive damaged packaging and then feel like the return process wasn’t straightforward. When products arrive in less-than-expected condition, our support team reviews the situation carefully and outlines the available resolution options. Any alternatives that may have been offered are intended to provide flexibility, not to avoid assisting with a return. Return instructions are always provided directly through our support team so the process can be handled properly. We genuinely want the opportunity to review your case again and assist you directly. Please reach out to us at [email protected] (or reply to your existing email thread) and include your order number so we can carefully look into everything and work toward a clear resolution. We truly appreciate you bringing this to our attention and hope you’ll allow us the chance to support you further. Kind regards, Glenda