OrnexisReviews of ornexis.com

3.0148 reviews
Wellness & Spa
30 N Gould St Ste R, Sheridan, Wyoming

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Ornexis

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About Ornexis

Ornexis is a company specializing in wellness and comfort, offering innovative and effective products to improve quality of life. We provide a range of carefully designed products, including EMS technology Foot Plates, conductive creams, and relaxation accessories. Our goal is to relieve bodily pain and offer optimal comfort for all. With a commitment to quality and effectiveness, Ornexis is the ideal choice for those seeking natural and high-performing health and wellness solutions.

Ornexis (ornexis.com) has 148 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: ornexis.com
Website: ornexis.com
Category: Wellness & Spa
Location: Sheridan, Wyoming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Thomas D.

Apr 7, 2026

Don't Honor Return Policy

The item they sent me, an EMS leg stimulator, was not as described. Instead of a "foot plate," I was sent a folding vinyl pad that I could not use. It smelled bad. The charging cable is only 6" long. And it was poorly made, in a crushed box, and just doesn't work. It was shipped all the way from China, although the company claims it is based in Wyoming. The phone number store time is listed in GMT. I complained by email, and kept getting AI responses from "Anna," first offering a 20% discount; now they offer a 70% discount on "other products in their store," which I don't want. I have repeatedly asked for my money back, nothing else. I'll return it. Now they want me to keep it and get 70% off other store items. These people are China-based, and don't honor their 100-day money back guarantee! And the product descriptions are false. UPDATE: After more than 10 emails back-and-forth, I got tired of their delays. They wanted me to send the item back to CHINA at MY expense (about $30), and made unacceptable offers; I finally accepted a 65% cash back just to end it. The response from Glenda says they honor their guarantee, but they DON'T! I got a bad product, and they won't refund all my money, and want me to pay to return it. Maybe "Anna" is an AI responder, all the emails seemed similar. Why was the product I got so much different from the ads? I paid way too much for this junk, and I'm an old man hoping for pain relief. I still don't trust Ornexis, all responses from "Anna." No real person in USA.

Response from OrnexisApr 8, 2026

Hi Thomas, Thank you for taking the time to share this detailed feedback. We sincerely apologize for the experience you've had — this is not the standard we hold ourselves to, and we take your concerns very seriously. Your 100-day money-back guarantee is valid, and we're committed to making this right. Please reach out to us directly at [email protected] so we can help you further. We hear you, and we are sorry. Kind Regards, Glenda

About Ornexis

Ornexis (ornexis.com) has 148 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: ornexis.com
Website: ornexis.com
Category: Wellness & Spa
Location: Sheridan, Wyoming
Listed on Five Star Index: 2026

Ornexis reviews

148 approved reviews, newest moderated first

Amanda
Apr 8, 2026
don't honor the refund posted on website
I requested a refund as the site said to do by email, and kept getting AI responses from "Anna," first offering a 20% discount; then a 70% discount on "other products in their store," which I don't want. Then I got a 30% discount. I have repeatedly asked for my money back, nothing else. The pillow did not work. The site says 100 day money back guarantee. They also claim to be in the US but the item is not coming from the USA. I want my money back. UPDATE - I did email info as Glenda said - they want me to pay to ship to China now. So $50 to ship back and item that came from a florida address. DO NOT buy from this company
Response from OrnexisApr 8, 2026
Hi Amanda, We sincerely apologize for the frustration and for not providing the resolution you deserved. Your 100-day money-back guarantee is absolutely valid, and we're sorry you were offered discounts instead of the refund you clearly requested. This is not the experience we want for you, and we take full responsibility for how your case was handled. Please reach out to us directly at [email protected] so we can help you further. We always find a good solution. Kind regards, Glenda
Alton M.
Apr 7, 2026
So fo so good
This seems to work for now, I’ll continue to use it an perhaps review later. I would however mention that a more ridged platform would be nice.
Response from OrnexisApr 8, 2026
Hi Alton, Thank you so much for the kind words and for giving Ornexis a try! We're really glad to hear it's working well for you so far. Your feedback about wanting a more rigid platform is genuinely appreciated — we're always looking to improve the product experience and will pass this along to our team. Looking forward to hearing more from you as you continue using it! Kind regards, Glenda
Randall
Apr 7, 2026
It took forever to have it shipped..the…
It took forever to have it shipped..the instructions were vague at best ....but it seems to function and actually do what it says it would do. . 4 stars..
Response from OrnexisApr 8, 2026
Hi Randall, Thank you for the honest feedback and for sticking with it! We're really glad to hear the product is working and doing what it's supposed to — that means a lot. We sincerely apologize for the slow shipping and for the instructions not being clearer. Both are areas we're actively improving. Your 4-star review and candid comments help us get better, and we truly appreciate you taking the time. Hope you continue to see great results! Kind regards, Glenda
Thomas D.
Apr 7, 2026
Don't Honor Return Policy
The item they sent me, an EMS leg stimulator, was not as described. Instead of a "foot plate," I was sent a folding vinyl pad that I could not use. It smelled bad. The charging cable is only 6" long. And it was poorly made, in a crushed box, and just doesn't work. It was shipped all the way from China, although the company claims it is based in Wyoming. The phone number store time is listed in GMT. I complained by email, and kept getting AI responses from "Anna," first offering a 20% discount; now they offer a 70% discount on "other products in their store," which I don't want. I have repeatedly asked for my money back, nothing else. I'll return it. Now they want me to keep it and get 70% off other store items. These people are China-based, and don't honor their 100-day money back guarantee! And the product descriptions are false. UPDATE: After more than 10 emails back-and-forth, I got tired of their delays. They wanted me to send the item back to CHINA at MY expense (about $30), and made unacceptable offers; I finally accepted a 65% cash back just to end it. The response from Glenda says they honor their guarantee, but they DON'T! I got a bad product, and they won't refund all my money, and want me to pay to return it. Maybe "Anna" is an AI responder, all the emails seemed similar. Why was the product I got so much different from the ads? I paid way too much for this junk, and I'm an old man hoping for pain relief. I still don't trust Ornexis, all responses from "Anna." No real person in USA.
Response from OrnexisApr 8, 2026
Hi Thomas, Thank you for taking the time to share this detailed feedback. We sincerely apologize for the experience you've had — this is not the standard we hold ourselves to, and we take your concerns very seriously. Your 100-day money-back guarantee is valid, and we're committed to making this right. Please reach out to us directly at [email protected] so we can help you further. We hear you, and we are sorry. Kind Regards, Glenda
Greg Van K.
Apr 5, 2026
The stimulation is very good
The stimulation is very good. I have used all of the 8 choices and there are three that provide very good levels for me. My legs aren't itchy at all when I use this (three to five times a day) and the rash I have is dissapating. I have had the unit for about two months now.
Response from OrnexisApr 6, 2026
Dear Greg, Thank you so much for sharing such a detailed and encouraging review — it truly means a great deal to us! We are delighted to hear that you have found three settings that work particularly well for you, and that your legs are no longer itchy during use. It is especially wonderful to hear that the rash has been dissipating after two months of consistent use — that is exactly the kind of result we hope for our customers. Please do not hesitate to reach out to us at [email protected] if you ever have any questions or need any support. We are always here to help! Kind regards, Glenda
john D.
Apr 4, 2026
NOT FOR USE WITH AN IMPLANTED PACEMAKER
Worked as advertised. Made my Pacemaker feel funny, so I inquired with customer service and they recommend that I NOT USE IT.
Response from OrnexisApr 6, 2026
Dear John, Thank you for taking the time to share your experience and for reaching out to our customer service team. Your safety is our absolute top priority, and we are glad that our team was able to advise you promptly. As our product uses electrical stimulation, it is indeed not suitable for use with an implanted pacemaker or other electronic medical devices, and we are sorry for any concern this may have caused. We truly appreciate your understanding and for bringing this to our attention. Please do not hesitate to contact us at [email protected] if you have any further questions or if there is anything else we can assist you with. Kind regards, Glenda
Elizabeth K.
Apr 4, 2026
Rhythm in The Veins.
After contacting Ornexis for information on the product, as the very small info sheet supplied I found very hard to read and the print was very small and not clear, I have found the foot pad easy to use. it is too early yet to say I am aware of the benefits stated.I think for elderly folk it would benefit them to have a printed sheet of directions included with the product.
Response from OrnexisApr 6, 2026
Dear Elizabeth, Thank you so much for your thoughtful feedback and for taking the time to contact us before getting started — we are really glad we could help! We are pleased to hear that you have found the foot pad easy to use, and we completely understand that it may take a little time to notice the full benefits. We truly appreciate your patience and hope that you will begin to feel the positive effects very soon. Your suggestion regarding a larger printed instruction sheet is very much noted and appreciated — feedback like yours helps us to continually improve the experience for all of our customers, particularly for those who may find smaller print challenging. Please do not hesitate to reach out to us at [email protected] at any time if you have further questions or need any guidance along the way. We are always happy to help! Kind regards, Glenda
Imelda C.
Apr 3, 2026
I've struggled with swollen legs for…
I've struggled with swollen legs for quite some time, and this has really helped. Much less pressure and discomfort now.
Response from OrnexisApr 4, 2026
Dear Imelda, Thank you so much for sharing your experience — it truly means a lot to us! We are so pleased to hear that you have noticed a real improvement with your swollen legs. Reduced pressure and discomfort is exactly what we hope our product delivers, and knowing it has made a difference for you after struggling for some time is wonderful to hear. Please do not hesitate to reach out to us at [email protected] if you ever have any questions or need any support. We are always here to help! Kind regards, Glenda

OrnexisReviews of ornexis.com

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About these reviews

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Ornexis reviews

don't honor the refund posted on website

So fo so good

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Don't Honor Return Policy

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I've struggled with swollen legs for…