OrnateraReviews of ornatera.com

I LOVE this pillow. I have many neck issues and have been searching for something that would help me wake up pain free. This pillow did the job! It’s amazing and I highly recommend it. The only drawback is that it doesn’t get cold. It retains your body heat. I thought this would be a “no go” for me, but it isn’t.

DO NOT PURCHASE after a failed delivery, the company refuses to issue a refund unless I accept a redelivery and then pay to return the product. There was no error in address, etc., simply a failed delivery.

I love the pillow. The first night I used it upside down, but still was amazing. I’m not waking with an achy neck, posterior headache or tight jaw. I’m truly amazed. I have been disappointed by so many pillows that said they would help, but only caused more pain. This pillow delivers.

Purchased a pillow (order # 29728) paid well over $100 dollars for a single pillow, waited 10 days to receive it only for it to come without the pillow case. How do you mess up that badly and ship only part of the order? Now I have to wait 48 hours till I get a reply just to see what they will do. At this point I'm disappointed and am ready to return the pillow back. Can't tell you if It is any good as I will not have a chance to use it withut the pillow case

I’ll start this review with the fact that this pillow is an inferior knock off of the Sutera pillow which I’ve had for years and it’s wonderful. I ordered this one just to compare. The company is scammy. They shipped me a defective pillow that was misshaped. I reached out and they said I would have to pay $20 to return it to China or get only a 30% refund. I told them I shouldn’t have to pay since they gave me a bad product. They asked for pictures. I sent them with a detailed description of the issue. Then they requested I send the same photo again but this time to mark the problem area even though it was very obviously misshaped. They are still refusing to fix the situation. Additionally the free travel bag is made from such cheap material it was busted when I received it. There is no “30 day sleep trial” as advertised either. I only had my pillow a few days before starting the return. I would recommend to avoid this company.

The pillow arrived in great packaging. I let it out of the bag for 24 hrs. My neck feels great and have seen difference on L3 and L4.

Pillow arrived and was completely flat, no form, absolutely unusable. I asked for a refund and they said the product is from China, I'd need to pay $20 in postage to return the product and if it arrived, then I'd get a refund. They offered 20% refund to keep the pillow, citing the postage fee and the environmental responsibility. I fought back and forth with them and got 50% refund which is still absolute robbery. I settled for that because I don't trust the return policy to actually work and I'll be out even more money. Absolutely disappointed in this pillow, the company, and their policies.

I have just used it for two days now and find a difference in my neck pain. Hoping for better long term results.