OrnateraReviews of ornatera.com

Very uncomfortable for side and stomach sleeper. Also, please read the fine print before trying product. It is not risk free as the website claims. I returned mine within 3 days of purchase and had to pay to send it back.

The pillows are awesome, the wait to receive them and lack of timely updates was not so great.

Purchased a pillow for me, found it great, and then bought one for a friend. We both love this pillow. I wish I had purchased the satin pillowcase (thought it had but I hadn’t) because a regular pillowcase kind of limits the shape. This eliminated my achy jaw and neck after just one night. Could not love it more. What I really do NOT like and regret purchasing is the leg pillow. Absolutely useless and uncomfortable. I do not recommend it. The concept does not live up to the reality.

I recently purchased the ergonomic pillow, and was quite underwhelmed when I first saw it out of the package. Not how it’s advertised, it’s thin and the shape of the pillow doesn’t accommodate side sleepers as much as they make it seem in their ad. Furthermore, my neck has gotten more sore while trying to use this pillow. I tried to give it a proper chance but it makes my neck worse. I then tried to return it (2-3 days after the 30 day guarantee and they refuse). Make sure you’re within that window if you give this a try. In my opinion, not worth the money at all. Update: Rather than giving me a refund they ended up negotiating a 30, 40, then a final 50% money back and I kept the pillow. Asked for a full refund but that didn’t seem possible. Better than nothing I suppose.

Pillow was just too hard for me. Tried many nights and couldn't sleep with it. Their money back guarantee is crap. You get money back if you send the pillow back to China at your expense. No US return option. Don't count on being able to return. You better like it.

Update on my recent order… I placed my order on November 20th. Today is January 21st. My order has been stuck in NJ since Dec 3rd. The last customer service rep said “be patient, it should arrive soon.” How long does it take to either issue a refund ( which this company refuses to) or to send another pillow. Pathetic service. Buyers beware.

The pillows were recommended by family members. I bought two and have been delighted with them since first use. It took my wife a few days to be comfortable with hers but now is very happy with it. They are set to be a permanent feature of our sleep going forward.

I ordered my products on December 4, 2024. It is now January 15, 2025. The tracking information says "undeliverable", even though the address is correct. The company refuses to refund my money, and referred me to the shipping company. They are all automated and say they cannot help me, contact the sender. As an update to this review, they finally agreed to refund my money.