OrnateraReviews of ornatera.com

Waste of Money! After seeing so many advertisements and only positive reviews on their website, I took the plunge on a $70 pillow given they advertise "Try Risk Free" you should know that you have a very short window to try it and decide it doesn't work for you. You miss that window and you're out of luck. Turns out, the only reason you see nothing but positive reviews on their website is because you can't actually contribute a review there and it's pretty clear why. The truth would come out and they'd have a dip in sales. As for the premium pillow, I'll say this: It's about half as tall as the pictures make it appear. Regardless, I gave it a fair shot. I thought maybe I just needed to get used to the different shape of the pillow. Did it help my neck pain? I'd say it did but only marginally. This pillow is clearly designed for folks who don't move an inch in their sleep. If you are a side sleeper or need to turn over at any point in the night, you should expect to have to completely reposition yourself as there is a single point on this pillow in which you can be comfortable which is not conducive to those of use that roll over from time to time. TL;DR: It's not worth the money and it's huge pain to try to leverage their "try risk free" claim.

Their website says try risk free for 30 days but their actual return policy is only 14 days so I’m not sure how you get 30 days to return. Also you have to cover shipping to return the pillow to China. Terrible customer service.

Ordering and delivery went well. I wish the pillow was firmer or that there were options for a pillow with form firmness. The design is great.

Excellent product, pillow is so comfy, timely delivery

I wish I had listened to the other reviews! My pillow from Ornatera arrived riddled with what looked like hair, just like a previous reviewer mentioned. I contacted the company, and their response was absurd! They claimed it was debris from the black mesh, not hair. Even worse, since it’s imported from China, to return the item, they told me I had to cover shipping! Adding insult to injury, their terrible courier service, Yun Express or Gofo Shipping, literally threw my package 10 feet across concrete. When I tried to report the incident with video proof, it was nearly impossible to contact anyone. Save yourself the frustration and stay far away from this company

My pillow was defective and customer service helped me quickly and effectively by replacing my pillow at no cost. Since receiving my new pillow my sleep has been amazing and no shoulder and neck pain.

I use in more between my legs than under my head so I am not using it as I intended to. It doesn’t seem as full as it appeared online. I think it would like it more if it was.

I have had neck surgery recently and have struggled to find a pillow that would support my neck and without a doubt this pillow has changed the way I sleep. I no longer wake up with neck pain. I can sleep on my back or side and my neck is no longer stiff or sore.