orivet.comReviews of orivet.com

They "received" 5 samples for 5 puppies for only testing on 1 genetic marker each. After 3 weeks, they gave me results on 3 of the 5. 1 week later, I got results for a 4th puppy. I've been waiting 2 additional weeks for results on the 5th and final puppy. Last week it showed 0 days remaining on test analysis, but still no report. The customer service people are not very helpful. Next time I'll spend the extra $100 and go to their competitors. I only used them because the sire's owner has used them previously and the single marker test was $50 compared to $129-$149 for the full panel from competitiors

I am a customer of a breeder who used this company and I can honestly say if there was a 0 star option I would put that. This company has taken all the joy and excitement out of the process of purchasing my puppy. I have been waiting for my breeder to receive the information on the puppies paternity all month and they still keep pushing back the deadline and avoiding responsibility when confronted. I have called and emailed with barely any response in return. They have given false promises and expectations that they have been unable to uphold. There is honesty nothing good to say about Orivet. I am a very patient person but I am tired of being strung along when all I want to my puppy to come home which can’t happen until they give my breeder his paternity. I was supposed to have the information and my puppy over two weeks ago. This is absurd, they make their customers feel ignored, powerless and unimportant. There actions not only have affected me, but they affect my breeder who is just tying to do the best she can for her business. If you are thinking of trusting this company with your pets DNA or the DNA their offspring, DONT! Unless of course you enjoy waiting x4 longer than you expect.

Horrible customer service. Slowest testing process ever. It took 6 weeks for results. Not cost effective. The result reports are not user friendly. I really hate that Paw prints genetics (neogen) merged with them. I loved them because the customer service was excellent and you could easily be connected with a geneticist to discuss things. I will definitely be using a different company.

STAY AWAY. wasted $240 on a full DNA kit for my dog. DNA sample sent off 1.5 month ago, chased up their CS either no results. I was lied to by their CS to say that my dogs DNA result would be ready and here I am still waiting and unable to contact their online CS as they chose to not answer my queries anymore. Terrible company. Stay away.

Lost swabs, poor customer service. Live chat is not live, no one ever there, replacement swaqbs not received, no one repsonds to queries. DO NO USE.

Orivet are not reliable results, I have had several problems with their testing results. I have queried it but customer service is non existent. I sent tests to animal genetics in the USA, the whole procedure including results took less than 10 days and this was over the Christmas period, they came back with completely different results than Orivet.

The results took months to come back due to "delays at U.S. customs", which is frustrating because we chose them as they had a headquarters in Australia. The results were very very questionable. Our dog is a Border Collie X and the results came back as a half Maremma, which, knowing her traits and her size, doesn't make much sense. There was no Border Collie, Kelpie or Aus Shepherd in any of the results to explain her stalking nature, white "tie" and her size. The test asked us to provide some traits of her personality before we sent it off, which should have been the first red flag. Waste of money. We're left with even more questions.

We always speak with Nora, we continually use Orivet's services, Orivet has always provided us with "top of the line" service and results!