orivet.comReviews of orivet.com

I sent in a semen sample of one of my Labradors that passed years ago to go ahead and get current DNA testing done over the testing I had done years ago. I get an email saying sample received DNA extraction in progress. Now, I sent in 2.5 times the amount they needed. I get another email stating DNA extracted testing in progress. That means they have enough DNA to complete the testing ordered. OH NO it does not. I get resulted tests with multiple Indeterminable result recollection required. Excuse me? This was not a cheek swab, this was a semen sample from a deceased dog. This makes a customer question Orivets competence. I sent two email with this concern and why they couldn't perform the tests when they said they had enough DNA? This was almost two weeks ago and no response which is typical of this company. Orivet got my first and last sample. It also looks like Paw Print being part of them is not changing anything.

Received the test and proceeded to activate it as per instructions could not get past the second page messaged the bot said couldn’t help me and would refer me to a human, that didn’t happen so I phoned company straight to message bank, so I emailed did get a response saying one to three business days, by this time I have wasted almost 2 hours, customer service non existent, I have returned the item for a full refund very disappointing and frustrating

Very very slow process. I ordered a test kit and it took over 2 months to get to me. They said “sorry your order was over looked” I then sent it back with the collection kit the next day. It took 3 weeks for them to say they received it. On their website it says results will be in 16 days. I have been waiting 40 days. I called and was very upset: they results some of the results that are back while the others are pending. I did this to have the dna results back before my liter of puppies went home. Well I bred my dog had puppies and now they are going to their homes all before the company can give me results.

Edit: I emailed them as per their reply below (it was out of hours - replied within 30 minutes of their reply) and haven't heard back I still dont have my results. I paid $165. I spoke to them again a week ago and they said I should have them by the 5th. I then spoke to them yesterday again and they basically said sorry, got nothing and we don't have a solution. I told them that by next week I will be contacting ACCC and the pet store that sells them. They don't care - clearly normal practice for them. I wish I never went for this company and checked reviews, but coming from a pet store I assumed all ok. With previous companies I have been able to get results in 2 weeks. You mail the swabs to Melbourne. I'm in Brisbane. They tell you it takes 2-3 weeks to receive them to start processing. This makes me think either they are holding onto them so that their guarantee is pushed back (28 days from receiving with no results gets you a refund - apparently) OR the swabs divert somewhere overseas.

Few years ago results came fast. Now the it took them 3 months of repeated queries to admit that "sample failed". Stay away.

Do not use this DNA test if you have any interest in receiving your results while your pet is still alive. It takes forever! I’ve been waiting a month and a half and still nothing. Spend a few extra dollars and get a real test.

Orivet staff member Mary Chalikoura was excellent today. Mary was very professional and keen to assist. Mary also followed up with my enquire and reverted back to me promptly.

Great dealing with customer care, I was confused with requirements on Dog Vic registrations next year- received clarification ,Thank you Orivet