Ashley
Very very slow process
Very very slow process. I ordered a test kit and it took over 2 months to get to me. They said “sorry your order was over looked” I then sent it back with the collection kit the next day. It took 3 weeks for them to say they received it. On their website it says results will be in 16 days. I have been waiting 40 days. I called and was very upset: they results some of the results that are back while the others are pending. I did this to have the dna results back before my liter of puppies went home. Well I bred my dog had puppies and now they are going to their homes all before the company can give me results.
Response from orivet.comDec 30, 2025
Hello Ashley, We sincerely apologize for the delay and the frustration this has caused. This is not the experience we want for our customers. Please contact us immediately at [email protected] or +61 3 9534 1544 with your order details so we can urgently review your case and assist you. Thank you for bringing this to our attention. with your order details so we can urgently review your case and assist you. Thank you for bringing this to our attention. Kind Regards, Ishara Orivet Genetic Pet Care