suannz86
If I could give this company zero…
If I could give this company zero stars, I would. Paw Print Genetics should have bought them, not the other way around. Always had a great experience with PPG and their turnaround time was always decently quick. Maximum of 2-3 weeks wait. Orivet is amazingly slow. Not only that, their IT system sends out bogus emails telling you that the samples have arrived and are in the testing process. I had sent in DNA swabs and waited 5 weeks with no results. Contacted them only to be told that there were "customs issues" and the swabs had only just arrived. And that their IT system was sending out inaccurate (read: FAKE) email updates. Completely unbelievable. Demanded a refund and made a point to tell all my friends to never buy a test from orivet. How this company is still in business, let alone had the money to buy another great company, I'll never know. I wish PPG hadn't sold out to these incompetent idiots.
Response from orivet.comNov 29, 2025
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating delays and unclear communication can be, and we regret that this was the case for you. Unfortunately, international shipments can sometimes encounter customs issues outside of our control, which can affect turnaround times. We also acknowledge your feedback regarding our email notifications and are actively working to improve the accuracy and transparency of our system updates. Your comments are important to us, and we’ll use them to continue refining our processes to ensure clearer communication and faster service. We value your trust and hope we have the opportunity to demonstrate the improvements we’re making. —The Orivet Team