ORIGIN PCReviews of originpc.com

I had received my computer back in August and got it all set up. I was having such a good time using my new computer that I forgot I was supposed to receive Black Myth: Wukong with my system. I emailed customer support about the issue and Lex informed me that the Wukong Game offer had ended. Lex then said he could send me the code for Star Wars: Outlaws. I told Lex that would be fine! Lex sent me the code and everthing worked out fine! Thank You ORIGIN PC for your help and making things right! I love my new system and am now enjoying Star Wars: Outlaws!

They provided a solution with step by step guidance to my problem. They were easy to communicate with, professional, and friendly. My PC is working well again after following their directions. I purchased it 5 years ago, and they didn't have to help me, but they did anyways. I'll continue to recommend Origin products to my friends and colleagues. I'll also purchase another product of theirs in the future. Excellent all around. Jonathan Rodriguez was the support technician who was helping me. Great Job!!

So I send my laptop to repair in aug . I paid for a new motherboard and 64g of ram.On September 20 it’s ready and sits in the warehouse for 2 weeks. When I finally get my laptop it’s sent without a power supple. I call to ask why my laptop different they said we just gave you a new one. I asked why no power supply they said they are sorry and the will overnight it. 2 weeks later I get a power supply without the part that goes into the outlet. It’s a whole new laptop so my old one would not fit. I finally power it on to find out it only has 32g when I paid for 64g. So I call again now they promised my after talking to a supervisor they would over night it. I call a week later and they say that they don’t see a request for ram. I asked to talk to a supervisor and they said they will overnight it to me promised. I call today they are back ordered on ram. I was like if you did the job correctly I would have had my ram. I have been with origin for close to 11 years purchased over 8 pc/laptops never had an issue and praised your company but after this i highly doubt I will deal with your company again. The unprofessionalism is unreal.

The options to custom a computer was easy and helpful. As you build your computer in the upper right was estimate on how many days it would take to ship out. This helped in deciding how long you were will to wait for the build. The assigned Rep kept me informed all the way to shipping. The video of unshipping the computer was short and concise. The cable work is great!

Where to start? I paid for overnight shipping, ended up getting the machine FOUR days later (and this was AFTER Origin had notified me they had sent it to UPS). When I received the machine, it booted up into an Admin login - clearly it was in a state that a builder was using to prepare the machine - it wasn't ready for "consumer" use. I called support, and they verified that it wasn't right, and it would be up to ME to download and install Windows 11, along with all the MB drivers. This was NOT why I bought a pre-built. Then, once the machine was running, I went to install a SATA SSD, and found they never included any SATA cables in the parts box. So I had to ask them to ship some. It took 2 weeks to receive them. Next problem: I tried opening the iCUE software to manage the lighting, and the machine immediately re-booted. After speaking to a tech, it was determined that one or both of the memory modules were bad, so they had to send me out new ones. As of this writing, I STILL haven't received them. NEXT: After reviewing the motherboard docs, I found there was a heat sink cover for the place where two of the M.2 NVME's go. Guess what? The cover was missing, and was NOT in the box. Their solution? Instead of sending me the part, they are sending me an ENTIRE MOTHERBOARD, which I HAVE to remove the cover from, then ship the rest of the board BACK to them. How absurd is this?? I've asked REPEATEDLY to speak to someone regarding ALL these unacceptable problems for a $3,100 computer, and I've just heard crickets. BOTTOM LINE: The machines ARE nice, but the QUALITY of the work that goes into the build, and support I received afterwards is ATROCIOUS. I CANNOT RECOMMEND ORIGIN... PLEASE, do yourself a favor and STAY AWAY. ORIGINAL REVIEW UPDATE - 11/11/2024 OK... admittedly, I was PISSED (note all the CAPS) in my review (see above). It came on the heels of the system delivery and my subsequent dismay. I am revising my initial 1-star rating to a 4-star rating for the following reasons: Origin/Corsair demonstrated exceptional responsiveness in addressing the significant issues I encountered with my order. Their prompt replies to my email inquiries were commendable. Despite the initial shortcomings, Origin/Corsair made a concerted effort to compensate for the inconvenience caused. While certain issues, such as the delayed shipping and incomplete system configuration, could not be retroactively rectified, the company generously provided me with complimentary Corsair products valued at approximately $425. This gesture was appreciated. Originally a tech erroneously identified two of my memory modules as faulty, and Origin/Corsair promptly replaced them (although unnecessary.) Through research, I discovered this is a widespread issue affecting numerous users (system re-boots when running iCUE) and unfortunately, a solution has yet to be implemented. A persistent problem remains with the iCUE software, and I urge Corsair to address this matter promptly. My motherboard arrived missing an NVME heatsink/cover, SATA cables, and an operation manual. Origin/Corsair resolved this by sending a complete motherboard from which I could obtain the missing parts (I then had to return the original motherboard at their expense). While I commend Origin/Corsair for their efforts to rectify the initial problems, I cannot grant a 5-star rating due to the severity of the issues encountered. The most critical deficiency was the system's incomplete state upon arrival, rendering it unusable without further assembly and software installation. This was unacceptable for a pre-built system, especially considering the premium paid for expedited shipping. Despite the initial setbacks, Origin/Corsair's commitment to customer satisfaction and their proactive approach to resolving the issues have significantly improved my overall experience. I believe they are a highly competent system integrator and would recommend them to others seeking custom or pre-built gaming computers.

amazing company, the build quality is amazing, there communication has been top notch i would recommend them to anyone, in fact my brother in law is thinking about returning a rig he got from another sit to order form origin.

Ordering process....great. Was kept in the loop and time was appropriate. The PC itself (the performance and look)...awesome! After a little less than 4 months of use, we had a hardware issue with the CPU. Things happen and no one to blame. Was directed to return the PC for repair. My initial note was this would be fixed in a couple of days. Then, I read somewhere that it was likely a couple of weeks. Now it has been a month tomorrow since the PC was received and I have no true indication of when I might be getting my PC back. My experience outside of the repair is a 5-star. With the repair it is 3 and dropping. I think it took less time to order and receive my PC. So, beware if this is important to you. 10/28 Update: After having to make a couple inquiries, I found that my PC was shipped on 10/25. (I didn't receive any note saying this.) This experience has been disappointing.

I really appreciated the ongoing updates especially with my son eagerly awaiting his computer. The computer was delivered on time and works great. Looks great too. We can see it will be easy to upgrade as needed. We will enjoy this computer for years to come.