ORIGIN PCReviews of originpc.com

Bought an Origin laptop on a friend's recommendation. It was defective. It was doing little things that I worked around for a while, but the problems got worse pretty quickly and it started randomly sounding an alarm and then suddenly powering off without shutting down among other issues, such as the trackpad periodically not working. (I could usually get it to start working again without restarting if I used the arrow keys.) It would take numerous attempts to restart it when it crashed. It was unusable. To get warranty service, I had to ship it back to them. They wouldn't discuss replacing it until they inspected it. They kept it for weeks and then sent it back to me without having diagnosed or solved the problems. They said they added a bit of thermal paste which should solve the problem. I asked how not enough thermal paste would account for the list of issues I told them, but they dismissed my concerns. They sent it by the slowest possible ground shipping method. Of course it wouldn't even start up when I got it back. So they made me ship it back a second time so that they could inspect it to see if I was telling the truth, and now it was around the holidays. So they put off even looking at it. After MANY calls and emails, they finally inspected it and decided it was in fact defective and that they'd have to replace it and told me how lucky I was that I was getting a new computer. But since it was around the holidays, I would have to be patient since they'd have to build a new one and they weren't working a full schedule... I ended up without my computer for over two months, which was obviously very inconvenient. They couldn't have cared less. So the new one comes and it sort of works. The track pad doesn't work properly in different ways than the first. The computer doesn't follow the power settings and goes to sleep/shuts off according to its own set of rules. I wouldn't accept this level of performance from a Dell off the shelf. They're so difficult to deal with that I'm going to replace this new laptop because I constantly have to worry about it. I use it for work and it's more of a problem switching to a replacement indefinitely if I were to try to use the warranty. Giant waste of money. Origin has jumped the shark.

I originally purchased a laptop from OriginPC because it came without all the typical bloatware, adware, hostageware all other laptops come loaded with automatically. everything worked great and I didn't have to try to figure out what I could and could not uninstall/delete/remove, so when I needed a new laptop, obviously I was going back to OriginPC. HUGE mistake. the new laptop came loaded with the full microsoft suite of things I don't need. I was bummed but I was dealing with it and I installed MS Office 2024, THEN, after a few days I start getting error messages that my storage is full and outlook will no longer allow me to send email. they purposefully don't tell you WHAT storage is full and I started deleting things with no affect. I contacted OriginPC 24/7 lifetime customer service and they basically it's not their problem the crap they loaded on my laptop was causing problems for me. great. I discovered it was cloud storage, which I didn't even know I was using. I didn't get my outlook back until I deleted everything in cloud storage, uninstalled cloud and uninstalled onedrive. I asked them what else I could uninstall/delete/remove and they...again....said, Not their problem.

I received the Origin PC EVO14-S for work, but the trackpad does not work and a wireless adapter cannot be found. I contacted customer support to see if there were specific drivers I needed to download. They are polite (+1), but unfortunately, unable to provide support without having the order number of the specific system in their records. Apparently this number was not applied to the laptop shipped to us (the Intel and NVIDIA stickers were included in a separate bag, but no order number sticker). Customer support is unable to identify the laptop and corresponding drivers without this number. Update: After writing this review, Origin was able to locate the information for my order (sketchy). They had it mixed up with an EVO-16S apparently (also sketchy). It took about a week to get the drivers figured out as they aren't able to host the drivers on their own site but use dropbox (?) which caused issues in my case that took about a week to resolve. Toward the end I had to give suggestions on possible workarounds. I'm glad it worked out, until I was asked to change my review. I think it was still too much effort in the end for me and I would like to spare others the difficulty. Hopefully I am the anomaly and users will be able to obtain drivers directly from the origin website in the future and have a quicker, easier experience getting issues resolved than I did. As for the laptop itself, it's fast, but also loud and the battery lasts less than 2 hours. This isn't enough to change a star, but I personally find the trackpad unwieldy. I would not recommend purchasing an Origin computer for someone else or giving one away as a gift since they likely need to contact you if they want to engage customer support. I also would not recommend purchasing the computer if you ever hope to make a clean install of the O/S.

I own two EON15-X laptops, purchased between 5 and 6 years ago for my two sons. A couple of weeks ago the newer machine stopped powering on. My son called the Origin service department and the technician walked him through several easy tests. They got to a point where the technician started to guide him through opening the back of the machine. My son didn't have tools, so was not able to continue. I now have that machine and called the service department myself, hoping to continue the diagnosis. I spoke to "Robert" who seemed completely disinterested in helping me. His suggestion after a few minutes was that it was "probably" the Motherboard, and that Origin offers no parts to repair this model, nor authorized repair shops for service. So dissatisfied I called back and got "Mike," who after 8 minutes on hold hung up on me. If this is the 24/7 "Dedicated" "Knowledgeable Veteran" support your website touts, they are in a World of hurt. I bought two machines from Origin and won't buy another. They seem to have one guy who spoke to my son that actually gave a crap about helping resolve our issue.

I purchased a gaming laptop from ORIGIN PC in October of 2020. I received the laptop and was pleased with it until recently when I lifted the screen lid and the LCD screen separated from the lid. Upon further inspection, the adhesive used to hold the screen to the lid failed. I had been using the laptop for only a couple years and maybe used it for roughly 6-8 hours a week on average. The adhesive should have held up much longer. I looked up this specific problem and it appears several others who purchased ORIGIN laptops experienced the same issue with varying time frames (some had their laptop a couple days while others had it for a couple years like myself). I contacted ORIGIN PC support and found that nobody was answering (they are supposed to have 24/7 customer support over the phone). When I got no answer, I sent an email to attempt to have my issue resolved. ORIGIN PC tech support responded that I was outside my warranty and sent the condescending message of "If it were a defect then the issues would have risen before the warranty expired". I understood that I was outside of the warranty; however, the way in which ORIGIN handled my ticket item and their responses are not the traits of a quality or trustworthy company. A further email of the tech support agent verified that ORIGIN actually uses cheaper, less robust adhesive in their laptops. It was stated that if they used stronger adhesive, it would make repairs/replacements of the LCD more difficult. This made me question why they were getting so many repair requests for their screens. Are their screens cheap and lower quality as well? What other components that ORIGIN installs are lower quality? ORIGIN said that I could still send in my laptop, but I would be responsible for all expenses (shipping/repair). Based on what happened when ORIGIN built my customized expensive laptop, I decided it was best to handle it myself. Be careful when purchasing a computer from ORIGIN PC.

My pre-built PC arrived with a leaking Cosair AIO pump. It's not Origin's fault for sure. However, Origin required me to ship the not working pump first before they can ship out a replacement. A decent vendor would have ship out a replacement immediately without waiting customer to ship the not working back first. Not to mentioned it's leaking right after turn on the PC. To be fair, the PC build is decent with high price. Just cross your finger and hope you don't get into any problem with the build.

Computer comes with a proprietary origin bios! Cannot update the bios from the manufacturers website. Got the corsair 5000x case. They glued the rgb controller onto the shroud that covers the side case fans, now cannot install extra fans on the side like I told them do in the first place. Does not ship you the extra fans that came with the case and the liquid cooling radiator but instead keeps them. Will lie to you about the status of your computer, but instead tells you everything is fine, and will ship on the estimated ship date. I did not receive any email updates like others have each week on the status of my computer. I did not receive a SINGLE email from them on anything, guess I had the worst, most laziest sales rep at the whole company. Paid about $5500 for a new computer is it that hard to take about 2mins out of your time to keep me updated? Disappointed in Illinois.