Original GrainReviews of originalgrain.com

I recieved a Limited Edition Original Grain watch in late 2017. The day of the week display has stopped advancing and is stuck. The date occasionally has the same problem. I also need a new watchband that matches the original. A reputable jeweler I have used for watch repairs in the past said the parts needed would have to come from the company that made the watch. Original Grain promptly informed me they no longer have parts for the watch (valued on Ebay today for $750 and, I suspect, originally cost about twice that). Is it standard practice in the watch business to not support its expensive product with repair options? Does anyone know of other options?

Watches fit small and a real hassle to get additional links. Second watch and I get compliments all the time plus I’m a bourbon drinker so the connection with the reclaimed wooden bourbon barrels is really cool. They do come small and you have to try to get customer support to get back with you to order more links. Other than that I highly recommend.

I was looking for the perfect gift for a special man that is a guitar player. This was the perfect gift and it is killing me to wait until his birthday to give it to him! It is so beautiful and such good quality. I had a hard time choosing. But he loves Hawaii and loves loves his guitars. Koa wood helped me make my decision. It is the perfect gift. Can't wait to see his reaction. I will order more. I want one for myself.

Watch was designed wrong, because you cannot make the micro adjustments needed in order to get the correct fitment on the watch. When I emailed customer service about this they told me "our watches do not support micro adjustments" even though this is my 3rd watch by them and the other ones support micro adjustments. David lied to me and tried to make me believe that I'm in the wrong when I'm surely not. After which he told me to "take the watch to a jeweler in order to fix it" that was BY FAR the worst customer service experience that I've ever had. I will not be making anymore purchases from Original Grain, and I suggest anyone who reads this do the same.

Absolutely horrible company. I ordered a watch in November hoping to have a nice watch for my wedding. Luckily I ordered it well in advance as it took them 3 months to finally ship it after I barraged them with emails asking for updates on when I should expect it every 2 weeks. When the watch was finally ready to ship they then had no rings to complete my order and made it my problem to either pick a new one or different size. The ring did not match the size a local jeweler told me I needed so when I tried to do the exchange they told me they had the smaller size in stock. I sent the ring back but when they received it and it was time for them to send the new size they say they are again out of stock. I have never had such a bad experience and lack of communication from a company. DO NOT BUY FROM THEM!!!

Final review is pending. My watch won’t keep time and crown won’t tighten it only keeps turning. Therefore water resistance is likely not working. Watch is about 7months old, I made warranty repair or replacement request and responses haven’t been applicable to all the requests.

AWFUL I purchased 2 Original Grain watches I purchased 2 Original Grain watches. They are junk. One arrived dead and it took 6 days to get a response from the company as they have no phone number and will only communicate by email. While waiting for a replacement the second one suddenly had an hour hand loose. Been 7 weeks and they replaced that one with a different watch. BEWARE the final sale watches have NO warranty.

The watch is AMAZING! Needed extra links, extremely quick & professional response, easy to order - Very friendly staff! The watches are so unique, and very well made! Will be purchasing again!