Original GrainReviews of originalgrain.com

I have grown increasingly frustrated with the quality of Original Grain watches over the past five years. During that time I have purchased four watches and had to return two of them because of significant production defects (an astounding 50% defect rate). My latest purchase (Ordered 6/1) - a Jack Daniel's Mechanical Chrono 44mm - was delivered this week with a defective crown post (rendering the watch completely inoperable) and extensive scratches on the back cover of the watch case. It literally looked like it had been used and broken before shipment. Customer service remains unresponsive to my concerns two business days after submitting a return/refund request. How could defects like this possibly happen if there is even a cursory quality inspection of the watch before shipment?? Given the price tag of this watch ($695) I was stunned by its condition. What has happened to Original Grain?? I am left with two possible explanations - either the company no longer cares about quality control (a sale at any cost) or it is poorly staffed and lacks the internal discipline and customer first attitude to prevent these types of problems from happening. My personal experience, coupled with the fact that the company offers no phone or chat service for problem resolution (often resulting in days waiting for a response), leaves me to conclude that they are intentionally putting profits ahead of product quality and customer service. I will likely never purchase an Original Grain watch again. I urge others to think twice before considering this company for your watch needs. Despite its slick product marketing campaign, Original Grain has some significant quality issues that are rapidly tarnishing its image as a good watch maker.

Exceeded my expectations!

Received a watch as a gift for Fathers Day and it was ordered early to ensure it would get here. As a watch collector I noticed the watch is made out of wood and it's an overpriced gimmick. The watch is cheaply made and Original Grain tries to market these things as collectibles. I looked at the return policy and it's 14 days or store credit. Since it's a gift, it's past 14 days and I don't want store credit from a gimmick company. Never TRUST a company that only offers 14 days. This means they don't stand behind what they sell and it's pretty much " you in bought the thing, now it's yours". As of today I stuck with this ugly watch and it's has absolutely no resale value.

I ordered the new 46mm Jack Daniels Barrel watch back in early May. As these were new releases, shipping was to occur on May 30th. They were sold via a clear Father’s Day promotion, which is June 16th. May 30th came and went. They then updated the banner to ship June 15th, acting like nothing ever happened. My watch did finally arrive June 14th. Photos show the state of it. The band wood is gouged (not scratched, gouged) on both sides of the face, and the adjustment knob has been broken due to the technician forcing a huge piece of plastic into the space to stop the watch. The pictures say it all to, well, anyone besides Original Grain. The customer service rep wants me to send the watch back for them to “review” it for damage, and then they will choose whether or not to replace it. Icing on the cake is them saying they will take “7-10 business days after receiving” to make their decision. What an absolute joke! After expressing my disgust, it has now been going on 3 weekdays without a reply. This is after already being the victim of a bait and switch on a “mystery watch” I bought. They neglected to ship a watch from the collection I paid for for over a month, and when they apparently sold out, they secretly updated my order history to show I actually bought from a different mystery batch. Thankfully I had already screenshot the options from my original order. At this point I’ll just get the money back from my bank. They have zero tolerance for scams like this.

I ordered a watch, ring, and automatic watch winder on 4/22/24. I have not received them yet, i have contacted via chat/email and each time they push the shipment date back. They were supposed to be for Father’s Day next weekend and I doubt they will be here, if I get them at all.

This company does not respond to customers concerns. I purchased a watch over a week ago. The watch has not been delivered tried through multiple methods to get help but no response. I would suggest buying a watch elsewhere if you don’t want for get ripped off. In this day and age there is no reason to not respond to a customers concerns after purchasing a product. This is very poor customer relations. I will be fling a fraudulent transaction with my credit card company in light of this transaction.

The watch is great and comes in a nice box. I had an issue with the stopwatch not resetting properly which was resolved with customer service forwarding a video. There was no information/ instruction paper work.

The watch I bought my boyfriend, the crown broke off. I contacted original grain about the warranty. They asked for photos to help me further which I provided. I thought they would tell me to send the watch back to fix. Instead they sent me a new watch! They're are quick to reply and resolve any issue This company is amazing! They have a customer for life!