Orange MailerReviews of orangemailer.co

I love Orange Mailer and have been using it for over a year. I send a lot of first class letters, and once I got all my different printers set up right, it is so much easier than before. I have 4 different printers I use, for different applications, and they all work great. It is not a scam. It’s so easy to just print, then drive through the drop off or drop a package off and not stand in line. Love it!

I've sent many packages this year, and Orange Mailer has made it sooooo much more simple than waiting in line at the post office. Being able to pay as I go was a real draw.

Great service for the price

Worst customer service. I’ve asked a question and the agent ended the chat without an answer. Bad label system. You cannot get a refund for a wrongly created label. And it was wrongly created because of the misleading process. (I updated the shipping address and it showed the updated one on the webpage. Then why must I also update the type/dimension/weight only to get the shipping address updated? Besides, the system doesn't provide any preview so you really won't know the information didn't go through unless you pay first) Updates: I didn’t "admit I have done it all wrong" at all. This reply is misleading too (they have edited their reply now). I thanked the agent for the explanation and said it was partially my mistake because I didn’t aware of the so-called step 1234 to update the address. However, I think for an ordinary system, if the process is not parallel but sequential. When the customers modified step 1, it should either automatically update steps 2,3,4 or it should not allow them to directly go to step 5. That’s also why I thought it was a technical issue in the first place.

I have been using Orange Mailer for around two years. They are extremely helpful versus using another service that wants to charge a monthly fee...this service is pay as you go and extremely efficient as the postage printed is accepted by the USPS no issue.

first time using it and it was easy and pay as you go is just what i was looking for

I was looking for a way to print USPS labels for First Class mail or Parcel Post. Sometimes I'd rather pay a little less than the Priority Mail/flat rate. Orange Mailer allows me to ship any rate through USPS. I've definitely enjoyed their service. The only drawback is they require you to put money into your account and then charge from that amount for the label. So I have an ongoing credit sitting in my account. I suppose as long as I keep using their service, it's not a big deal. However, at some point, if I was to switch services, I would have a credit balance left in the account. I'd rather just pay for the label as I create it; however, it doesn't keep me from using the service.

All in all the service is convenient. However, they do not allow you an opportunity to proof before they zap your account for the cost and when I confronted them about a known issue - they canceled my account for fraudulent activity and refunded the balance of my account - not the $4+ that they charged for a label I could not use - and I could not even get back on to print off the label. So they basically scammed me out of the cost of that label. They blamed the issue on the USPS and when I said that was all well and fine, but my issue is with our inability to correct the label before you charge me and then refuse to make it right. You just admitted you were aware of the issue and yet you still do not provide your customers with the ability to proof the label, because had I had that opportunity, I would have seen that it was not going to print correctly and would have corrected it first, but now, I am stuck with a label I cannot use and out the cost of postage - wonder what the BBB thinks of that scam? I'm definitely going to find out.