Tee A.
Sour Like a Lemon
The only benefit of this service is the "pay as you go" feature. The interface is very chaotic and problematic. There is no option to view sample prior to printing, so you will be charged each time that postage is generated. Customer service is rude, argumentative, and unhelpful.
Response from Orange MailerMay 5, 2021
Hi, Thank you for the feedback. We strive to make our interface better by working to integrate user feedback such as yours into anything we do. Our present interface uses 4 straight forward steps: Enter the Ship To, Enter the Ship From, Enter the Package Details and then get/choose a rate and generate the postage for printing. Please feel free to reach out to help us make these 4 steps even simpler. You are correct in that we have no "sample" postage however you can checkout our FAQ's at: https://orangemailer.co/FAQ/ specifically the printing FAQ and the "what Size Labels" link. Within that FAQ there are test labels of various sizes. Another thing that can be done is to generate a priority postage label and then request a refund on it. First Class is not refundable as indicated when chosen and in prominent red letters on the main page. Sorry that we could not make this a better experience, but your feedback is invaluable.