OptumReviews of optumrx.com

Worst experience ever. The system is always glitching. I asked for a simple prescription transfer and they always cancel my order saying my doctor hasn't approved it, yet I saw my doctor approving the prescription on her computer with my own eyes. The customer service on the phone is the WORST. They received no training and can't do anything to help you except passive aggressively reading things off the screen and literally said "there is no information I can provide you". I got a feeling that their customer support on the phone didn't know a thing about this job. After 3 weeks of struggling to get a simple prescription transferred (a med I've been taking for three years) , I decided to stick to CVS which is more expensive but at least I Can get the refill. Optum is a scam.

"Personal attention is given to every caller..." their message says. What a joke. At least half hour wait time to talk to anyone, and unhelpful end to end service. Unless you're looking for a simple appointment, their service is terrible. Been on calls for a day and half and been given the run around...

Can we PLEASE get people who can speak and understand English? I have called 4 times. I have been helped by 4 ladies whose native langue is NOT English. I’m not beating them up, but, I shouldn’t have to ask them to repeat themselves or me restating what I believe they said. I’m going to have to get with my company benefits person and tell them this needs to be fixed.

Had to speak with about 10 Optum reps over the course of 2 weeks trying to get medications. Reps say they have taken care of something (cancelled a request, changed the order amount) but they have not. Optum generates frequent automated calls to me that require entering lots of info, and then just end up repeating that they are working on something (sending out more calls????). I can't ever recall such incompetence. And now they charge me for medication I specifically cancelled.

I only wanted to check if my online auto refill was cancelled! A representative name Sabrina put me on hold for 35 minutes while she checked. I did not hang up as she probably wanted, I called another rep to check why it was taking so long. She came back, stating my account was all set. I told her my bad experience of waiting and for not even checking in on me. At the end, she did not hang up the phone, as she knew I was going to give her a bad review. At the beginning of the call, I was told to NOT hang up if I wanted to rate the employee. Bad, Bad service today, 2/1/2023. I have called previously and had terrible experiences. The reps are not reliable nor informative. I wish General Motors had NOT switched our insurance to Optum!!!

THE WORST PHARMACY to get any medication through! None of the customer service reps know what they are talking about nor do they know how to do their job! I have a specialty medication that requires me to use Optum, if the medication wasn’t $3,000 I would pay out-of-pocket so I would never have to deal with Optum again! They constantly text you saying you are eligible to refill your meds, then provide a number to call and the number isn’t correct. So you call the number online, being on the phone for 30 mins for no reason because they stated it’s not eligible to refill. They should not legally be allowed to handle peoples medications!

The absolute worst prescription company ever. I would give them 0 stars if I could. I have had chronic migraines since I was a child. I have been on dozens of preventative meds. None worked until I tried Emgality. On Emgality my migraines went from 5 or 6 migraines a week to 1 bad one of every couple of weeks. Last year when I started the medicine Optum denied my prior authorization 4 times. After 4 months, I finally got approved. Now they denied the prior authorization for this year. Twice. This company is ridiculous. Avoid at all costs if possible. Do you use United Healthcare because you get stuck with Optum.

They have overly complicated, multi-step procedures you have to correctly complete to get anything done. But they don't train their staff to fully understand them. So the result is each representative gives you different information, different steps to complete, and/or doesn't know answers to basic questions. Don't believe anything a representative says. Talk to at least 3 to triangulate the correct answer