OptumReviews of optumrx.com

Have to fight to get prescription approved. 7 calls to Customer service and promised all is good. the next day I get an email stating order on hold. What a circus

Too many times having to call to find out about a prescription.this time my wife’s trulicity diabetes medication never got sent.found out OptumRX didn’t have any to ship.they never let us no. Thanks to the united auto workers union all GM retired employees now have to use OptumRX.just to save the money hungry UAW money at our expense. For years we had express scrips which was great.

ABSOLUTELY AWFUL! I’ve had this coverage now for four months and they have been four months from hell. I’ve lost years off my life dealing with them and have spent countless hours on the phone only to get nowhere. My husband has been out of a medication now for two months. One time I’ll be told it’s on the way then I call back two weeks later and now it needs a prior authorization. Unbelievable! I am now trying to switch my insurance carrier only to not have to deal with them. I’d rather pay more money for my scripts than deal with such an incompetent company!

The worst. Double billed, they sent me the proof but they won't give me my over payment back. I have spoken to Lilah, Nikki, Carlos, Jessica, Danny, Melissa. All very nice. All worthless. All talk no action. Would do negative stars if I could

Due to the outsourced call center - Optum Rx is sure to screw up your medications. The people answering the phones have NO clue what they are doing and read off a script. When you need a medication, good luck! I was told 4 different stories by 4 different people. Finally had to tell my doctor to NEVER use Optum Rx

You shipped me six units of Ventolin HFA 90 MCG at $360.89 instead of 2 units at a lesser amt. Six units some will expire because I will have them longer than the expiration date. I will have to order this for my pharmacy from now on so I get to correct quantity. my bdate is 3/26/51.

One of the worst companies I have ever dealt with. Poor customer service, poor internal and external communication, just completely absent. They have cut their internal budget so much that it has decimated their ability to perform basic functions. This is a perfect example of how greed and destroy an entire company. If their cutthroat contracts didn't keep them attached like a parasite they wouldn't even exist in a normal competitive market where choice is an option.

Tried transferring a valid prescription from walmart to optum. kept getting messages they needed to contact my physician. didn't understand why they needed to contact my physician again on a valid prescription. was told they needed to contact physician to okay transfer. i have never ever heard of this process. harassing a physican for another okay over a transfer of a valid prescription. doctors do not have time for this ridiculous requirement, which by the way was not explained to me during the phone call. don't ever transfer a prescription with this company. and customer service very rude and can't understand them.