OptumReviews of optumrx.com

Optum put a .45 cent charge from 2022 on a 2024 invoice, despite being in the office numerous times during that time frame. The billing department, who by the way "can't" rebill it making it impossible for me to be reimbursed by my FSA provider. After being told someone would call back, they did to tell me the 1st person told me they can't help? Why even call? If Optum is this difficult over .45 I wonder how they handle large billing problems. Hate to change providers but...

Horrible incompetent staff. Seems like ppl are getting dumber and dumber every day. Service was much better when they were HCP couple of years ago. (Optum Long Beach - Bixby Knolls)

I just recently went to see a podiatrist her name is Dr uluzzi. Everyone there in the office are very friendly and knowledgeable J Dr. Ulizzi's nurse took very good care of me was very friendly asked very good questions and treated me like one of the family I highly recommend going to see Dr. Ulizzi at 1868 Hooper avenue. You won't be disappointed.

My Doctor sent prescriptions to Optum Rx and I didn’t get meds I called Oct 3,24 I’ve called three additional times to see where meds are and first they have a Prescription and today October 11, it disappears I need my meds and they were very nice on the phone but still no meds I have dates times and people I spoke to

Their prices for copay are 3 to 4 times higher than the same medication, same brand from Canada. And now, it seems that they are discontinuing many brand name meds in 2025 in order to adhere to the Medicare $2,000 limit per patient. And they change suppliers of the generics without notice or reason. It is well known to the FDA, that many generics change the amount of the active ingredient and the fillers used in these meds, all to save penny’s. I will now have 3 of my brand name heart meds unavaible from OptumRx in a few short months. This is disgraceful!!! And a scam to people on medicare.

This company is criminal for how they treat patients. STAY AWAY FROM THEM! They will deny all your medicine and block any attempt to contact them. Beware.

Getting an appointment is too difficult. The doctors rotate among several offices. Every time I call I am usually referred to another office for better service. And then it typically takes several months to make an appointment. And I typically spend too much time on hold waiting to speak to a person. My wife has the same experience. It is very frustrating.

Absolutely horrendous service. They never filled on time, and a few times just never delivered my prescription at all. Claimed that it was never claimed by me... I live and work from home where these mysterious "deliveries" were happening. I never received any phone calls from them, they just decided to refrain from delivering a very important medication. Anytime I called "customer service" I get someone who is incompetent and is definitely NOT local. I am put on hold about 4-6 times each phone call, and the call once "dropped" 3 times in one evening trying to resolve an issue with my prescription not being delivered. I wouldn't recommend OptumRx to my worst enemy.