OptumReviews of optumrx.com

+ON SEPTEMBER 23 MY WIFE CONTACTED OPTUMUMRX TO ORDER HER MEDICATION THE TOTAL IS $426 DOLLARS. I HER HUSBAND RICHARD ONEAL ALLOWED HER TO USE MT CAPITAL ONE DEBIT CARD. IN MY ACCOUNT I HAD $1024 DOLLARS CONFIRMATION #742496319 SHE HAD TO KEEP CORRECTING THE AGENT SEVERAL TIMES BE IT HER NAME HER ORDER ETC ETC. SO I TOLD MY WIFE TO BE SURE TO GET A CONFIRMATION NUMBER. SO UPON THAT WE BOTH WENT TO DO SOME SHOPPING I PUT MY CARD INTO THE SELF CHECK OUT MACHINE AND IT KEPT COMING BACK DENIED IT DID IT SEVERAL TIMES STILL THE SAME THING. NOW MIND YOU THERE IS A LONG LINE OF CUSTOMERS AND OF COURSE THIS IS VERY EMBARRASING . I WENT TO THE ATM MACHINE IN THE STORE, STILL THE SAME SO I TOLD MY WIFE TO WAIT AT THE STORE WHILE WENT OUT AND SEARCHED FOR MY BANK BRANCH. AT THE BANK I WAS SHOWN A PRINT OUT THAT A DOUBLE ENTRY OF $426.00 WAS TAKEN OUT OF MY ACCOUNT. WE CONTACTED OPTUM THAT WE WANTED THIS CORRECTED AND WE WERE TOLD THAT WE HAD TO WAIT 24 TO 48 HOURS FOR THIS OVERCHARGE TO BE RETURNED TO MY ACCOUNT. THIS WAS NEVER DONE. WE HAVE NO MONEY UNTIL THE FIRST OF EVERY MONTH UNTIL OUR RETIREMENTS ARRIVE. I GAVE THEM MY MONEY RIGHT AWAY THEY DID NOT WAIT 24 TO 48 HOURS FOR IT. I WANT LEGAL ACTION TAKEN FOR THEM TO BE A THEIF.

OptumRx is absolutely TERRIBLE!!! The pharmacy's this company partners with (CVS and Fransiscan outpatient) will not fill prescriptions in a timely manner and do not follow the doctors orders on the prescriptions. This company has caused numerous difficulties through the past 2 decades that I have dealt with them. Mail order prescriptions have been found on the side of the road beneath the mailbox, medications have been miscounted and some prescriptions missing entirely. I have called dozens of times for help in these matters, to no avail. Often I just go to the phamacy I choose to go to and pay out of pocket. One time, about 5 years ago, I was able to get an override to go to see the pharmacist I prefer. I recently requested to do this again, and was told that it is not possible to go anywhere other than the pharmacies that don't follow doctors orders, or cannot (it's actually, will not) take care of refills in a timely manner. This Company should be investigated for their unethical practices, false representation of benefits, and blatant fraud.

Type of Care Care Quality • Hospital & Rehab I give Optum ZERO stars. Optum has Zero care and concern for the patient, especially if the patient is a senior citizen. The treatment of my 85 year old mother is beyond despicable and the Dr's who answer to the insurance companies are just as bad. what happened to the oath they all take to "Do No Harm"????????? All I see regarding my mother is Harm with a capital "H."

I agree with everything everybody else wrote. I'm on my 2nd day of an hours long calls. Their software is broken. The representatives are totally ignorant and can't help. If they didn't have the best price on my medication I'd have nothing to do with them. If you can avoid using their services, don't use them. If you do, be ready for hours and hours on the phone. And my issue STILL isn't solved!!!!

Absolutely horrendous service!! Constantly overcharging for medications!! I’ve even told them to remove my credit cards multiple times and they didn’t. Call in each prescription that has a copay card and they STILL bill incorrectly by THOUSANDS of dollars l. Absolutely disgraceful and honestly I don’t understand. It’s costing them tons of money paying people to re-do their screw up plus losing thousands on send out the wrong Perscriptions’s. I would absolutely never 👎 recommend this company to anyone. I don’t like giving bad reviews but they have wasted so many hours of my time it’s well deserved.

Not what I signed up for. The service has deteriorated. I had to call about billing issues, ordering refiles And the latest is sending you to sites offering "free gifts" . Not just one but multiple sites. All I wanted was a refill on prescriptions. Really disappointed.

The prices may be cheaper for prescriptions, but the company is terrible. Getting through to a human is very difficult, and when you do get through, it's clear that these are people overseas. The CS reps are kind, but it is very, very difficult to understand their thick accents. I have had so many issues getting prescriptions filled -- including their automations trying to refill prescriptions that are old, outdated and that I stopped taking over a year ago. I hate this company. I've used mail order Rx before and it was easy and excellent customer service. OptumRx is none of that. I'm going back to local pharmacies.

Although it was marked for automatic renewal, Optum did not mail my heart medication (Carvedilol) and when I went into their portal, they had deleted it. I still had 3 refills left, so I called and they said a pharmacist didn't think that was the best heart medicine, since I was also on Symbicort. He added that Symbicort was prescribed for asthma and carvedilol wasn't the best for asthma, and claimed that they had tried to contact my cardiologist and have her contact my pulmonologist to discuss this "conflict." Neither of these prescriptions were new. Optum had already mailed both of them to me. They then said they would overnight the carvedilol, but it took 6 days to get to me and I had run out before then. When Capital District Physicians Health (CDPHP) reviewed the case, Optum claimed it was a new prescription, a total fabrication, and that it was contraindicated with Symbicort, another fabrication.