OptumReviews of optumrx.com

These guys are assclowns. Impossible to get answers from customer service which is based offshore. Can't understand them due to their thick accents, English is not their first language. Avoid if possible.

I believe this company is a scam. UPS delivered some meds to us that we did not order, with someone else’s name on the bottle. Seems if you scan the QR code then someone hacks your phone to get access to your accounts. I believe they are trying to confuse people with Optumrx, which is legitimate.

Absolutely disgusting. Denied all my meds and constantly make us fight for them then when you call they have no idea what’s going on. Horrendous. Pitiful.

Horrible company. Sends 90 day prescription refills months or many weeks too early because for them it's all about billing. Their customer service is a joke. Their chat with us service rarely is up and running and you can't talk to a human being. Only way to communicate is via email where they will contact you in 24 hours but don't get too excited because they don't plan on answering any of your questions. My health care requires I use them which is the only way they get customers because nobody would go there if they had a choice.

Biggest waste of time. I set the appt and am expected to wait by my phone staring at it for an hour for their message to come in, because if you don't click on it IMMEDIATELY to login then they cancel the visit and make you do everything all over again.

Absolute worst possible experience. I recently had to deal with these clowns through the VA. Without input, scheduled me for an appointment on Christmas Eve. Who does this?? I called to reschedule and they told me they had a five day window in which to reschedule and would not work with me. Said they were going to kick it back over to the VA. TERRIBLE Service.

They don't have any idea of what they doing. Avoid avoid avoid.

horrible company only hope their CEO joins the Unitedhealthcare CEO, I know they are part of the same company, when are our legislators going to do something about these companies instead of greedily taking their donations???