OptumReviews of optumrx.com

OptumRX is horrible. I had a prescription med that was mandated as zero copay but their software still required Prior Authorization paperwork. They claimed the pharmacy is supposed to contact the MD but the pharmacy was clear there were no messages sent when the claim was processed. I’ve worked for PBMs so I know how to do their jobs. The customer service agent was untrained and gave misinformation. When I finally got a hold of the call center manger she made a series of false statements and never followed up. I had to go to my employer to correct the problem. Terrible customer service and faulty claims software make this company a train wreck. Our benefits team at the office cancelled their service after so many complaints. Benefits administrators, please avoid them at all cost. They are worse than MedImpact.

Terrible company. I've called 6 times regarding not seeing my prescriptions online until they are already sent, often too early or not needed to be refilled and I'm unable to return them once shipped. Customer service, who constantly puts me on hold for extended periods, suggests that I check back in a couple weeks and it will be resolved which of course it's not. Since i can't contol my med shipping dates, I'm pulling all of my medications from this company and going back to a local pharmacy. It's an inconvenience but easier than trying to deal with this lame company

I had a shipping and billing issue that I spoke to several people about and still could not. I asked for a supervisor and I talked to Dy. From the very beginning of the conversation, she was very nasty. It's bad enough that I spoke to several people about the same problem and still could not resolve my issues. I tried to explain my issue, but she did not take the time to listen and continued to say things that had nothing to do with what I was calling about. I asked that she not be so nasty, but she continued. I asked to speak to her supervisor, but she left me on hold for 45 minutes. I am sure it was on purpose due to the nastiness that she displayed. I was able to call back and speak to another supervisor, Ron. He was very pleasant and we were quickly able to resolve the issue. Dy should not be in her position due to her nastiness and poor attitude. If there was another option besides Optum I would most certainly use it. This is not the first issue that I have had with them.

I have never dealt with this level of incompetency in my entire life. Do not get your prescriptions filled here. They have no idea what they are doing, and they will confidently give you conflicting information.

The worst. I needed to have a prescription transferred because they did not have it in stock and they lied about sending it. When I called for the 3rd time at the request of the pharmacist, she said who knows maybe third time will be a charm. How about doing your job right the first time and not wasting 3 hours of my time as well as the new pharmacy.

Customer service provided conflicting instructions to doctor delaying medication for weeks. Doctors office submitted prescription multiple times. Transferred prescription to local pharmacy.

Cancer medications shipped incorrectly. AGAIN. Have called multiple times now to have corrected. USED to be shipped in insulated box with ice packs. NOW (in SUMMER, no less) the $15,000 CANCER drugs are sent in a bag. Like a tshirt would be sent. Received medication HOT to the touch. Was NOT left in sun by driver. The UPS trucks are HOT!! Meds spend 8hrs+ in hot cargo area, getting heated up and banged up. Seal on box broken. Says do not use if broken. Optum DOES NOT CARE. Argued with me over the temperature range of drug, tho I took my info straight from Pfizer, storage temps and temp range for excursions. Optum says it’s ok to be over 20° higher than mfgr states. And it’ll “probably be ok”. They want to risk a 76 yr old cancer patient taking compromised medication.. sounds risky to me.

Don’t use them! They will overcharge you! I filled a rx on line, was quoted one price, then my credit card was charged double. I called literally 4 hrs later to cancel and was told that the medication was already filled, too late to cancel. I’m logging a complaint with insurance carrier.