OptumReviews of optumrx.com

Optum owned by United Healthcare is such a mismanaged and disorganized outfit. Doctor submitted my 2 scripts and I logged in added payment method and I thought it was all good. That was until I received emails saying the order was on the hold without explanation. So I was forced to call - the rep couldn't find me name,member #, SSN, etc. Had to get a another gentleman on phone and he found my account. He explained the account was on hold because the price jumped up 300 % for Ubrevly and said it was due to the 40% deductible due up front on prescriptions. I said cancel that one and only keep my Toprimate which he said I have to transfer you back to another agent. That lady assured me she cancelled the expensive 353. Ubrevly and would process the 0.00 Toprimate for me. So here I been waiting and waiting and waiting for my pills and decided to log in look for tracking since Express scripts NEVER took this long and Ubrevly is on there for 991. and Toprimate is 25.40 not 0.00 copay like the rep said . SHE NEVER EVEN SUBMITTED THE ORDER LIKE SHE SAID SHE WAS DOING THAT NIGHT What a bunch of useless incompetent people.

I would put a minus number if I had a choice. They SUCK plain and simple. Did not fill my prescription because it was written by the NP. What the F

Don't even think of ordering here you will never get anything Use NYU lagone specialty pharmacy which is approved by the insurance company. What a difference in dealing with the 2 companies Optum no customer service and never sends out anything. NYU Lagone was unreal understanding and helpful I received my medication within 2 days to my door

Impossible to get through online.The username and password NEVER WORK. Try again later or wrong info. Then they make you work at finding a phone number. Service is terrible.

No communication about problems

TERRIBLE!! Called every day for status and always put on hold while they check with pharmacist. Always excuses while I wait and run out of my meds. DO NOT SUBSCRIBE TO THIS COMPANY. JUST PAY MORE AND GO TO LOCAL PHARMACY. HORRIBLE EXPERIENCE EACH CALL WITH THESE INEFFICIENT PEOPLE.

Tried to sign up on internet portal "something is wrong will contact in a week or call medical office". this was to refill a prescription medicine. This place is messed up.

Let's just call this company what they are. Murderers. A 22 year old man is now dead because this company charges so much for medication that this man had to choose between rent of an inhaler.