OptumReviews of optumrx.com

Dysfunctional and inept. Just started AARP UHC Medicare. UHC prompted me for the meds I was currently taking so they could put in a transfer request to CVS. Printed confirmation that OPTUM was processing the request. Get robocalls from OPTUM asking if it's me, I respond "yes", they acknowledge and hang up **repeatedly*. Call UHC, get forwarded to OPTUM, told they have no record of my request. Told to call 800 number and re-request over the phone. OPTUM takes my info, contacts CVS (while I'm on the line) and confirms the transfer. Next day I get an email from OPTUM saying my order was cancelled - I click on the link, to view order info - but no orders are listed. Call again, start all over, they say it wasn't really transferred, they're going to try again. Big step down from Cost Plus drugs.

What a difference one person can make! I have had difficulties with Optum, too, as have other reviewers whose input has been posted. However, the person I got today was friendly, empathetic and helpful -- and got my problem solved quickly. So credit where it's due -- in this case, to a woman named Maria who "got it done." Thank you.

They lost my money and can't figure out where they transferred it to. This is not a real bank. I got forced into dealing with them by my employer for an HSA account. Do not willing do business with them!!!

Optumrx rejected my Rx as not covered by my plan and it was filled by my secondary pharmacy.I found out later I could have saved 40% by using a free Optum Perks card! I was never made aware of this card even though I've been using them for years! Very dissapointed....

OptumRx is a horrible pharmacy. All they do is delay and deny. The have no communication with the insurer they represent, United Healthcare. Go somewhere else else for your meds.

Trustpilot needs to add a “zero star” option. This is absolutely the worst company I have ever dealt with. They will leave you on hold for hours fumbling around to try to answer a simple question, then return to say that the office was closed and they would call back the next day. Surprise, surprise… no call back. Their website and app design is guided by the “Form over Function” philosophy, believing if they make it pretty it won’t matter if it can do anything useful. Horrible, incompetent and lazy are all too kind to describe this company. Oh yeah, and they manage to be completely worthless at protecting patient private information as well. Could it get worse? That is likely the only challenge this United Healthcare-owned company would accept. Just today, I received an email saying that my order was “on hold”. They included an order number, but I can find no reference to that order anywhere in their app or website. Optum RX is a complete nightmare.

Like almost all the reviewers here, the one star is only because I am forced to give one. This is a ZERO star review. I have one medication I get through them: ONE. That's it. However the process of trying to get this medication has been infuriating to the point of absurdity. I'm on my 25th phone call in a month. My doctor has also called them multiple times, believe it or not, even my insurance company has tried to call them increduously! Each incompetent rep I talk to gives me a different run around as to why the medicine I have been taking for two years (after jumping through hoops), now requires a new Prior Authorization. They also can't seem to explain why it went from $15 for a 3 month supply to $1200 a month! All I can tell is, it has something to do with the new year. After that, they give me different reasons. Is it my deductible? Maybe. But then the other agent says no, this is a covered drug so insurance should be paying at least 80%. Is it not covered suddenly by insurance? Well some reps say yes, but then I found their formulary list and it is covered so not that. Barely any reps speak English so there's that. All I know is, I'm now late for my dose and have been getting migraines. Nothing should be this hard. Even my doctor is furious with them. I call every day. It's at least an hour a day or more with them. They are a a disgusting, horrible, abysmal company whose only purpose is greed. What a shame what's happened to our country's healthcare system. I can't even imagine having more than one drug I had to take. I would not be able to have a job as I'd be on the phone with them all day.

United Healthcare is forcing us into mail order prescriptions through their own company OptumRX. I love mail order. Except I'm on 2 controlled drugs (Lyrica for fibromyalgia and VyVance for ADHD) and my 11 year old is on 1 controlled drug (Concerta for ADHD). If we get our meds through a local pharmacy we have to get name brand and only can get a 21 day supply ($120 each). If we get our meds through mail order we can get generic and a 30 day supply($10/each). An adult 21 or over has to be home to sign for the drugs and my husband and I both work full time day jobs. Federal/state laws state a provider cannot call in a prescription until there are only 3 business days of meds left and with shipping times we will be without meds one or two days per month. Is there any recourse? Can the coverage be changed? Does it have to be this expensive and hard? I have ADHD and I need these meds. This process is so hard having ADHD.