OptumReviews of optumrx.com

I work at a personal injury firm and this company is extremely hard to deal with! It takes forever to get a final lien, even when emailing and requesting from portal. You can rarely ever speak to a customer service agent because of the long wait times! I HATE DEALING WITH THIS COMPANY!

I would give Optum a zero if I could. Their customer service is substandard. The reps are of no help at all. Worst of all I just read they are owned by united Healthcare. I have Tufts preferred health insurance. They have always used Caremark for mail order prescriptions until recently. I am so disappointed and will discontinue using Optum. Our healthcare, across the board, overall is terrible.

The only reason I gave them a 1 because 0 was unavailable. Non existent customer service. Almost impossible to get a human and even harder to get one that can problem solve. Suddenly, they started billing me for an extremely expensive drug that the state pays for. I took 2 months to figure this out. The poor people you talk to need to follow a script and can not do anything out of the norm. They will transfer you to another person who is limited in what they can access. By a fluke, I finally got a representative that has a title of some sort indicating special problem solve She told me that they dropped honoring my payment from the state because they did not make money off it. Why couldn't,they tell me this? Why is so difficult to speak with a person who can problem solve? I glad that their stockholders and executives are capable of making millions but what about common people? Where is the service that we are paying for? Absolutely horrific experience.

Terrible customer service. Panther specialty Pharmacy is so much better. With Panther I never had problems with preauth or refills. Panther was proactive with the pre authorizations. Optum staff could care less if I am out of medicine and blames everyone else. Toby was very disrespectful.

They have been amazing. They let me know if my med is in stock or not. When I refill I get a time frame of when it will be delivered. I can even have my meds expedited if I need to. They are very affordable and convenient. I definitely will recommend to friends and family.

I am a senior and have now called twice on 2 separate occasions regarding last days of the flu with continued coughing and wheezing. On these 2 separate occasions I was told I would be hearing from the triage nurse - never happened. I ended up going to urgent care - this is unacceptable in so many ways. I did received a call today - 2 days later only to be told I needed to set up an appointment but nothing available :(

Never received any notice that my prescription was not in stock. Unable to long onto site for over three days, and multiple attempts each day. When sight finally loaded, found out my prescription still had not shipped. When called to find out why, was left on hold for over 30 minutes and then hung up on. When called back, was told they don't ship over the weekend. Plus they don't tell you anywhere on website that it will take 2 weeks to get prescriptions. Amazon pharmacy has the same price, site always loads, and you receive your prescriptions next day. For an online platform, let alone a home delivery pharmacy, you could not be any worse. Will post this same review everywhere, so that people know to avoid you.

I give them a minus ZERO. I have been on Medicare since July 2024. I thought of leaving Optum RX, but all of the prescription carriers charge ridiculous prices. They all price gouge. Forget calling them. Their reps are as dumb as stones. It’s like someone called all the carnies in the world to work for them. I called 7 times in 1 day and received 7 different prices for the same drug. You will be sent to the Philippines to talk to a BINDER person who doesn’t speak English, and they cannot understand me when I call. Optum and all Medicare drug companies discriminate against the aged. They up-tier their drugs and charge more to only those on Medicare. It is blatant ageism. They never let you speak to a pharmacist, and they take up to 10 days to fill an RX. Those that control Optum rx are smug and unapologetic. I have listened to them speak during congressional meetings. They don’t care if you live or die as long as they make money. This complaint site is not going to get you any help. I have had 2 call backs from the same person who tried to sympathize, but is very patronizing. I lose a few brain cells every time I speak to them. (I used the date of Feb 2025 below because I had no other choice. this is not one day, but every time I have ever called them.)