OptumReviews of optumrx.com

Optum loses your prescription order then won't cancel the order so that you can get it from your local pharmacy and have it covered by insurance.

So frustrating. Their process seem meant for peole to just give up. They want to waste a lot of doctor time and patients health. I first received a letter with only a fax number to submit information- no phone number for questions. The day I received a second letter with a phone number - the exception had already been denied. They said they had tried to contact my doctor numerous times (doubtful) then quickly denied my exception - this leading to even more unknowable procedures that my busy doctor will now have to try to unravel. This is non-healthcare at its worst.

worst company . don't auto send scripts. speaking to non english native speaker who gives out bad information.

AVOID OPTUM RX ! After many hours on the phone with 10 different representatives, including supervisors,and pharmacists. I finally received my prescription TWO MONTHS LATE. I explained it was imperative that I needed this medication to address my migraine syndrome. I suffered through multiple migraine attacks because I had no medication. Little empathy was shown throughout my pleading . Multiple forms were submitted by my PCP. NO MORE MOVING ON TO A RELIABLE PHARMACY.

My experience was amazing , Sherell was great and welcoming. I enjoyed her presences. Genesis was efficient and poked me just once. I had a great time.

My account states clearly do not send USPS, but unfortunately they keep sending this way. It gets diverted and returned as their is mail forwarding on the account but packages don't get forwarded. I have been told 4 times that it is listed on my account. But they just automatically send USPS. So why bother to list it. Like many, no competition, my union uses as they must be the cheapest. So you get shit service and I can't switch pharmacies.

Worst mail order prescription company EVER. One issue after another. They are consistent in poor customer service, prescription delays, billing errors, and communication issues. The employees are better qualified to work in a coffee shop

21 day limit is ridiculous and won’t approve a vacation override. Discouraging The mail order side is on point.