OptumReviews of optumrx.com

I would give them a -0 if i could. This is a absolute unbelievably , almost shockingly horrible company. Run as fast as you can if you read this.Because if you still go there after this , you deserve what you get. They're billing is absolutely beyond horrendous. Don't ever utter the name of this company out of your mouth again. And this is actually the good part of it. My wife has to deal with these morons. One part of the company tells you the bills paid the next one tells you it's not and then they send you to collections.

OptumRx does not care about putting your life in danger. I'm going to have to find additional income in order to avoid using them any further. The first person I talked to made all sorts of promises about what she would do and when my order would arrive and convinced me to transfer my Rx for my insulin and my blood glucose sensors to them to save $100/mos. Instead, she just completely dropped my order request and did nothing. I checked back with the company a few days later bc my medications still hadn't arrived and the date she promised had passed. They told me they had no record of the order and that I hadn't transferred the prescriptions to them (because their employee told me that they would put in those requests with CVS). After speaking with another person on the phone and 3 different people via chat and one of their Pharmacists, as well as going to CVS, giving them OptumRX phone and fax info and having them send my Rx to them while I stood there (bc I wasn't going to give Optum any room to say they didn't have the Rxs) my order currently says it will be arriving 3 days after I run out of insulin and 4 days after my Dexcom sensor ends. When I told them multiple times when my order had to arrive by in order for me to not be in danger of a diabetic coma, they assured me it would arrive in time. More lies even though I told them that if they couldn't get it to me in time, I would need to cancel with them and go back to CVS. All sorts of promises. Now my order is processed, has a too late arrival date and I can't get anything filled locally bc my insurance won't approve a double Rx fill.

Frequent issues with customer service, fine for just regular refills of maintence medications, but extremely poor customer service and inability to actuall do their jobs. Heaven forbid you travel for the holidays and need a refill 1 day early. . . Not my first issue with this company, really wish my employer offered other choices. I may just pay without insurance as this is a medication I cannot safely just stop taking (tapering required) If you have a choice in provider - look elsewhere.

If I was allowed to leave zero stars, I would. Incompetence, rudeness, and disdain are their corporate bylaws. But for my employer having a contract and being forced to use them, I would not have anything to do with these people. Saddest part is that while I am young enough to fight, I can only thing of the elderly and vulnerable who are victimized by this heartless morally void company.

This company presents like scam artists. They are not supposed to send prescriptions without approval unless the cost is under $10. This is not the case. When i inquired just to see pricing, they automatically filled and sent the prescription without my asking ($56) and then sent me a bill. I called to rectify...they were supposed to send a shipping label for me to return and never did and CONTINUED to send prescriptions that were well over $10. Again I NEVER ordered from them. Three phone calls and 7 hours. Was given different info from each rep and none of the resolutions they offered ever happened. In addition, they hold your prescription and will not allow any pharmacy to fill other than CVS (which never has what I need and wants to have me drive to a CVS 30 minutes away (i live in Vegas, there are so many CVS this is crazy to me). It states nowhere in my insurance policy that I am required to use them. They will not release my prescriptions. Imagine if my meds were for life threatening ailments? This is VERY dangerous for seniors as this system is corrupt, and their customer service is not reliable or efficient. I recommend no one gives them any personal information and DEFINATELY do not give them any banking or credit card info. I cannot believe Neiman Marcus and Saks 5th Avenue do business with a company like this...legit putting their employees in harms way. This originates back to Oct 2024 and they are again holding my scripts hostage.

I contacted them on behalf of my elderly Mother. She was running out of a medication she depends on. I called them after the doctors office said the had sent the order in a week before. When I called OptumRX I told them of the urgency. I paid the expedited fee. I was told it would be overnighted to my Mother. The fee came out. The message we received back was it would be 4-5 business days!!!! If I had been told that, i would of had the doctor send the order to the local pharmacy and picked it up for her. I am very disappointed. When I called customer service the woman was rude and told be I must have misunderstood. I am glad I recorded the phone calls (called on my work phone).

Agee with most of complaints that are written here. I informed them that I needed a drug for my wife nov. 20th 2025 . It is dec. 11 th still do not have the drug. Many phone calls lots of promises, explted shipping nothing. They billed my credit card. We are stuck with them because insurance.

the worst of the worst. This is a terrible organization that bought out my company. They have a unique talent of turning a perfectly run company with content customers and employees and turning it into absolute trash. Nice work Optum management and leadership team, you ruin absolutely everything you touch.