OptumReviews of optumrx.com

Horrible experience I infuse with immunoglobulin every 3 weeks. My doctor recently switched me to weekly for a different med. My "patient coordinator " is the one who is supposed to reach out and that never happens. I have had to reach out to her every couple weeks to set up delivery. Somewhere in my notes My insurance has told them they have to make a phone call every fill to go over any changes. Always rejected because they won't do that, and then go for days until I call to find out what is going on. On 8/21/2025 I called and finally got an email from her to set up old meds. I questioned it and she emailed me 2 days later to tell me that yes they had the script. A month later after multiple emails, calls and 3 or 4 different people and the actual pharmacy, they then tell me after 3 weeks into it that they don't have a script. My doctor sent it 2 times. I am beyond angry at this point. If I were not to call almost every day I do believe I would still be waiting on meds. EVERY month it is like this. I do not take these meds for the fun of it. I NEED these meds to stay well and out of the hospital. I was told I would have them Friday and if that wasn't going to work they would reach out to me. Answer all their repetitive questions for them to tell me Saturday and they would send a tracking number. Never got a response to the email or a tracking number. HORRIBLE CUSTOMER SERVICE. How many people are still waiting on meds? If so you might want to call insurance or a new pharmacy.

I have had very bad luck with Optum Home Delivery. They continue to say my Doctor does not contact them to renew prescriptions, even though she does and they argue with both me and my Doctor on the phone. Today someone hung up on me. They have denied my prescription because they say UPS has a picture of having delivered it, when they did not. They refuse to accept the idea that it might have been delivered to the wrong address (they won't send me the picture) or maybe there was a porch pirate. So now I am without medication needed for my diabetes. These folks are just not organized and/or professional! I will be switching and my Doctor says she is relieved. They are too much trouble. I give them a 1. Do not use unless you thrive on frustration.

On September 12, 2025 I ordered a refill of medication I need to live. Got a USPS tracking number. 12 days later USPS has lost it, so sorry! I called Optum again. They said they’re closed would overnight it. 3 days later haven’t received a tracking number. I now have only 2 days meds left. It will be overnighted, they said, again. Never got a tracking number! I called on the 27th. Got a “supervisor.” They don’t ship on weekends! Supervisor said she would call local pharmacy. Well, they closed at 4pm. It’s a Saturday. They don’t open on Sunday. I’m out of my meds and the supervisor suggests she call 24-hour pharmacy. That pharmacy is 30 miles away and I am not licensed to drive at night! They do not care. They hire people off the street, don’t train them. These people have access to your medication info. Get your meds form somewhere else! Amazon would be a better choice. They have great customer service AND they deliver!

Avoid Optum Pharmacy at all costs. I finally found a treatment that helps my migraines—Botox injections—but every three months, without fail, Optum ruins the process. They never deliver my medication on time, which causes my appointments to get pushed out weeks at a time. They call me at crazy hours, claim there’s an auto-consent on file (then suddenly it isn’t), and I end up having to “release” the medication multiple times before they even bother to schedule delivery. The amount of misinformation, lies, and runaround from their representatives is exhausting. I hate that the one treatment that works for me is tied to this pharmacy, because dealing with Optum is a headache in itself. After yet another delay—this time pushing my appointment out two weeks—I’m talking to my doctor about finding an alternative that does not involve Optum at all. Absolutely the worst pharmacy experience I’ve ever had.

My prescription was lost in transit. Called them to request a replacement and they refused because I don't have any refills available. They agree it never made it to my residence but insisted go to my doctor and request a refill. Additional cost and time for me and they just stay off the issue. Will never fill through them again. Finally got my refills from Stefon Liam (518) 895-4764. He’s a life saver.

I waited at least 20 minutes for the nurse to come back and draw blood. She was very good, but overstretched. Overly busy. The system changeover appears very roughshod, suggesting pathetic attitude or efforts on the part of computer system programmers. Definitely not considerate for the consumer, nor the office workers. Everyone is flustered, frustrated with the system upgrade. Reflects very badly on upper corporate management. The doctor said that blood test results take two days. It's well over a week and nothing. I finally called Optum direct, (not the Dr office, because they are in the dark as well, awaiting results.) It's a backed up, broken down system. The system changeover (upgrade) is very poorly executed by upper management and programmers. I'm looking for another provider. I am very ill from chronic fatigue and desperately in need of answers. This is NOT a happening place. This is a very bad experience.

2nd time that Optum has taken money from me for my wife's Orencia medication. The 1st time they drained my checking account with overdraft fees, and the 2nd time they charged my credit card without my knowledge. If we could switch to a different company, we will.

Told me my prescriptions were covered by my insurance, before my prescriptions went in. Received my Credit card statement with unothorized charges for $426. Called and they said it was for copays, which I was not told of before. Told them I wouldn't of put in the prescriptions if I new there was that kind of out of pocket charges. They said they would send the info to the review team to see if they could refund my money, assuming it was for the copays that they didn't tell me about. I then reported them to my CC company for the unothorized charges. The next day they said I was getting the refund to my CC. Then I get an email saying that they are sending an envelope for me to send back the unopened medicine, which again I was not told of before. Then I was going to be charged $217 for the opened medicine because it couldn't be returned. When they found out I reported them to the CC company, everything was a whole different problem. This is not the first time I had been given the wrong information. They can't stand up for the errors they made. Said they are sorry, but pay the $217. I'm a senior, with low income and have no out of pocket money. Like I said I would never had went through with the prescriptions. Now I have no medicine to take care of my issues. They don't care about anything except for taking advantage of seniors with no income. Sad sad sad I wouldn't of even gave them any stars for their poor customer service and communication issues.