OptumReviews of optumrx.com

I wish I could give them a zero. I ordered blood pressure meds for my husband. It took 10 days to arrive. He had to go to the hospital for too high blood pressure. I had called several times and a non English speaking person kept giving me different delivery dates . God help anyone who uses them for their medication!

The customer service agent could barely speak English. She was from Africa. I could not understand 3 fourths of our conversation. It took 30 minutes to order 2 items over-the-counter. It's so frustrating when I go myself, I can never find any of the products I'm looking for I'll type in the search bar and it brings up things that have nothing to do with what I typed in. If the items weren't free, I would never use your service. It's so frustrating. Get english speaking customer service representatives. The only reason you have any business is because of the money you put on the OTC card you're shameful how you could put someone that can barely speak English that no one can understand as a customer service rep. No wonder you have such lousy reviews. Why can't you fix that????. Have english speaking customer service representatives to speak with people in the united states.

The absolute worst customer service. Or rather non existent. I've called on 3 different occasions to only have the phone hung up on me or no one being able to help. I will never ever asign up again for this company.

10 years of on and on absolute horrible delivery service and communication. I've absolutely had it will be getting my meds from another location and ending home delivery soon as possible. Last shipment of all meds were sent back, never received. Month over due, went in circles to fix their mistakes and literally said when do not send signature required items this next week I will not be here and usps will ship back before I get back they did anyways. So over it, id rather wait in line at Walgreens than ever use optumrx EVER again. 10 Years people, 10 years and the service is still on and off. But now just straight up ridiculous, seems 10x worse by location too. In New England it was decent, in Nevada/Vegas total lack of communication and treated like you're the idiot or did something wrong. Now the shipment says "not going to be home when it arrives? Just contact your carrier"... why would I need to!! I literally said this to customer service 3x before shipment. Good riddance, cannot wait to see both of my med docs in February to permanently change my med service. Date of experience doesn't apply, this is 10 years of frustration and nothing will change my mind with my decision and will spread my experience with anyone that asks how its like to be a member of Optumrx.

Called to say I had a prior auth approval. None of my meds are new & already covered. Called back, it went to their home delivery service. I've never had & do not want home delivery. Also did not speak English well.

Can I give negative stars. This company is the worst. They don’t cover anything and can’t talk to anyone that speaks English. On hold forever over 30 minutes. This must be one of those Obama companies.

Communication is very poor

A useless, uncompassionate, and bureaucratic company owned by UnitedHealth Care, which explains a lot. I spent about two hours on the phone with their Customer support, listing, spelling my wife's prescriptions, at no avail. We still have no refills. I spoke to a "supervisor" who pretended to help. I received many emails requesting "information" about the prescriptions and still no refills. I'm returning to CVS, they are not as bad as this suckers. If you want to rely on your medications to be delivered timely because you are in pain or gravely ill, DON'T use them. Their staff does not care if you are in pain or dying. They stick to their scrip, lie and try to blame you for their incompetence, lack of compassion and common sense. WORST COMPANY IN THE WORLD!