OptumReviews of optumrx.com

OptumRx mail order pharmacy policy of routinely auto refilling customer prescriptions against customer wishes. A process problem that their automated system defaults to auto refill either on customer refill request or physiciani new prescription. Extremely annoying having to call , complain to have auto refill cancelled only to have it reactivated the next month. Is senior management trying to fatten their bottom line by defaulting this choice causing ongoing customer dissatisfaction / frustration? Do they not care because they have a captured customer audience due to their pharma contract with United Health Care? Yeesh. So frustrating. Big pharma healthcare intermediary / Corporate America at its worst

We have been patients at this facility for many years and have always been satisfied with the doctors and staff. Recently we met Shane, assisting patients at the front entry. He is so very concerned, considerate and surely welcoming. Thank you, Shane, for your compassion and ability to make us feel welcome.

GIVE 0 STARS CHARGE YOU WHATEVER THEY WANT MAKE UP INSURANCE CALLED ATLANTIC STAR I NEVER HEARD OFF!! WHEN MY DAD HAS DEMENTIA! THEY DONT CARE OF ELDERLY! THEY OVER CHARGE FOR DRUGS THAT ARE GENERIC LIKE I AM STUPID! THEY DONT CARE! I WILL COME BACK! THEY JUST SEND DRUGS TO YOUR HOME WITHOUT YOUR CONSENT!

Dealing with Optum has made me sicker. My medication never arrived, though it was marked delivered. So I called to get new pills. The agent said they were coming. Then ,,. nothing. Next agent said the order was canceled because they were delivered! Then she said an investigation found the tracking number was wrong and she said i should get my pills the next day. Well.., no!!

This clinic is a disaster! I've been a patient at this clinic for less than a year, and the experience has been terrible. Once, I needed to see a rheumatologist, and I insisted several times that they give me the referral two months before the appointment, but I missed the appointment because they never sent the referral to the clinic. The second time, I experienced severe neck pain. They ordered an MRI, which I had on December 29, 2025. I've repeatedly asked my primary care physician to review the results and give me a referral to a specialist, and as of today, January 10, 2026, I still haven't received a response. Meanwhile, I'm still in excruciating pain, and it's getting worse!

I was provided with an order number by Optum Rx and was led to believe that my prescription had been successfully processed and sent. However, after repeated follow-ups and verification attempts, it became clear that the prescription was never processed, never filled, and never shipped, despite the order number being generated and communicated to me.This raises serious concerns about accountability, transparency, and potential fraudulent business practices. AVOID this pharmacy. Do NOT trust them.

I'd give this company negative 0 stars if I could! The most incompetent, rude, nasty people I've ever had to deal with! I have a pulmonary condition and contracted covid. Dr prescribed me Paxlovid. They would not cover an entire prescribed dose, not even half of it, without a prior authorization. WTF?! My pharmacy would not break up a foil packet designed for a 5 day course (30 pills total) to give me 11 pills! So my Dr sent the auth form. And they rejected it the first time!! So she sent again, and it was finally accepted. It's now 2 days in to my illness already. But then the copay was outrageous and I couldn't afford it. Spoke to a so-called supervisor who said I needed a "tier cost authorization form" filled out by my Dr and she faxed it. She claims it was sent to my Dr, but my Dr never received it! It's now 25 minutes until my Dr's office closes and once again I had to call Optum. This rep says the previous "supervisor" did not document my last phone call correctly and she put me on hold for a while. Came back and claimed again that the form was sent to my Dr. Called my Dr....not there. I got very upset at this point and she actually chided me like I was a child and asked me not to use foul language when speaking with her....meanwhile it was very clearly directed towards the company, NOT her, and I even told her that! And it's going on day 3 and I STILL don't have the medication! I told them they must want me to end up in the hospital! Unfortunately we don't have a choice but to deal with them because this is who my husband's employer uses, but if you have a choice, CHOOSE ANOTHER COMPANY AND STAY FAR AWAY FROM THIS ONE! They are HORRIBLE about needing prior authorizations, treat you like you're bothering them, and don't cover a lot of prescription costs!!! Fat cats who sit behind desks and write policies that ultimately hurt people should be arrested for criminal actions!!!!

IF I could rate them NEGATIVELY I would. They LIE, ERASE call logs (when I have it right on MY iPhone), won’t send the medication. All based in the Phillipines, supervisors Dale Marco and Harris both LIE and Cheat people out of their meds. Also, bothered to spend yet another 45 minutes on the phone with Anushka from Medicare Rx PReferred Rx plan, also, NO help! Stay Away from this service!