OptumReviews of optumrx.com

I did a price check to see how much my medication would be to transfer to Optum. It was $463. for 90 day supply. That was much better than what I was paying at my local pharmacy. By the time I made the transfer and was going to pay for my prescription, it was $973. for 90 day supply. I cancelled my prescription and went back to my old pharmacy. Their customer service is very confused.

Over the past two weeks, I have made multiple calls and spent hours on hold to resolve what should be a fairly simple request. Hold times generally start at 20 minutes. Requests for a call-back don't come as promised. Yesterday and today i have logged over 2 1/2 hours of phone time and have been routed and re-routed to different people who ask me to start again at the beginning. Twice my call was disconnected. This pharmacy has been consistently bad and as a result I will be changing insurance providers so that I don't have to use this pharmacy anymore.

I’ve been trying to switch over 16 prescriptions at a total of $15,000 per month over to Optum RX for two years. They require the patient to go over every single medication with them rather than just call my pharmacy and have all of my prescriptions transferred over to them like every other pharmacist does. When I switched from Rite Aid to CVS all I had to do was tell CVS to call Rite Aid and get all my medication. Optum refuses to do that.

I am required to use Optum for my insurance and they are the absolute worst company. They auto charge my card even when they tell me no card is on file, the staff there is totally clueless, and they send the wrong medication. Getting someone there to even correctly read back your doctors orders is extremely challenging. This has to be like the easiest job in the world and yet these people can not manage.

I just got off the phone with not one but two reps from OPTUM RX home delivery. I asked for a prescription override because I am going on vacation and needed an advance script on meds. I was connected with Quintina who was absolutely WONDERFUL! She went above and beyond to help me! We were placed in a three way call with another rep who was in Atlanta. She had to override the script dates in order for me to receive my meds. Unfortunately I didn’t get her name but she was fantastic in getting it done for me! I owe these ladies a huge amount of gratitude! I can now go on vacation without worrying above having enough drugs throughout the entire trip! Thank you thank you OPTUM for employing such dedicated and qualified reps to get this override done for me! I appreciate all of you!

They were pretty alright until about a year ago when my doctor prescribed me Marinol to treat nausea. They didn't have it. Then they wouldn't cover it. Then it was covered but they couldn't fill it because it was a controlled substance. Then they would fill it but it needed to be specially ordered and I needed to wait 39 days. They also stopped covering nicotine patches which I think is weird considering pretty much all insurance covers them now. Today they denied my new blood pressure medication saying it isnt covered. I'm not sure why it isnt covered. I think if you use a ton of your benefits with them and they are consistently approving your claims on your entire policy (medical, dental, vision, etc) they have the tendency to start denying claims. That's what it looks like. The people over the phone are ridiculous. Don't know what they're talking about. Transfer you around and you get nowhere. Express Scripts is much better.

My RX went generic, and I called them to make sure my next refill would be generic, my doctor said they did not need his permission. The person, who hardly spoke English, assured me it would be generic. Today, they sent me a notice that they were processing a refill and the cost would be $208, which was twice the cost of my last order! Again, I called and had to wade through their menu and got another person who hardly spoke English. I told her to cancel the refill, cancel my RX and cancel my account. She assured me she would. I am still waiting for the charge to be canceled, they never shipped the meds, but the charge is still pending. Walmart filled the RX for $31.96 that they were trying to charge $208 for. I do not trust this organization in filling orders for my meds. Never again.

I have an Optum FSA and they request documentation for almost every charge made on the card working with this bank is the absolute worst. They deny charges just to deny charges it has nothing to do with whether or not they are actual medical services.