OptumReviews of optum.com

Optum is an urgent care clinic. Stay away. Optum Medical: 1 Maywood Ave, Maywood NJ 07607

I have been trying to get a physical check from this HSA bank, as I closed my account in February, but they are refusing to send it. I have had to call 3 times now and the first two times were 30 minutes each time to manually verify me and promised I wouldn't have to call again and I called today and in order to proceed I had to say the last transaction made on that account, even though I had a case ID number that didn't matter and I asked for a supervsior and the lady refused to get me to one when I asked twice firmly. Guess I am losing a 615.73 dollar paycheck. it has been over a month of trying to get this check

I had a virtual visit scheduled. I received a text to call if I didn't receive the meeting text. I called and then she emailed a link that never was delivered. After being told that I didn't know what I was doing she had tech support call me. Tech support was very nice and agreed that I had no problem with connection. 2 hours into this nightmare I was told I needed to reschedule but no openings until July. This is 5/20. What a joke!

I have had 2 C&P exams as a Veteran with Optum - both times I was in their office for less than 5 minutes - denied and both times overturned by Higher Level Review. Today, I received a bill for $150 from an X-Ray that Optum had me take for a C&P exam I had. Now, I am spending half a day (Not finished yet) trying to get an 'Authorization' for the X-Ray before it goes to collection.

I had a medical bill that was sent to collections without warning and now Ohio Optum has ZERO information on who to call, the company name, how to contact them, nothing. I now have to wait to hopefully be contacted by the collections agency before something possibly comes back on my credit. I have no other debts and was given no opportunity to pay before they decided to send this off. I am extremely unhappy and horrified at this service and our countries medical system.

I AM DISAPPOINTED AS A PATIENT TO REALIZE DOCTORS DO NOT CARE ABOUT U EXSPECIALLY IF U ARE A PERSON OF COLOR. WE THE PPL DEPEND ON DOCTORS LIKE GOD, MEANING WHATEVER THEY TELL US WE THE PPL BELIEVE. I'M A TRUCK DRIVER, I HAD A INCIDENT WHERE I WAS INJURED & PINNED BETWEEN A SEMI-TRUCK & TRAILER DOOR SMASHED LIKE A SANDWICH. I WENT TO SEE DR. FAEGH ADERANGI (INTERNAL MEDICINE) @ SOUTHWEST MEDICAL. I COULD'NT WALK, COULDN'T RAISE MY LEFT ARM & HE HELPED ME GET ON THE TABLE. I TOLD WHAT HAPPEN & MY EXPERIENCE OF BEING A TRUCK DRIVER 16YRS. AFTER BEING DENIED WORKER COMP FRM MY JOB. I WENT BACK TO GET MY DOCTOR'S NOTE TO PREPARE FOR A HEARING TO GET COMPENSATED. I WAA VRY SHOOKED THAT DOCTOR: FAEGH ADERANGI MD. I KID U NOT HE DID'NT DOCUMENT NOT 1 OF MY INJURY NOR PAIN & SUFFERING I WENT THRU AT THE TIME. HE BASIC SAID NOTHING IS WRONG WITH ME. I PICKED THE DOCTOR NOTES FOR ME HEARING & WAS SHOCKED. HIS NOTES DO NOT COINCIDE WITH THE OTHER DOCTORS NOTES: SOUTHWEST SHOWING I HVE A SLIP DISC & ALSO NOTES FROM CONCENTRA URGENT CARE STATING I NEEDED MORE THERAPY. BASICALLY DO NOT GO TO THAT DOCTOR. HE CARELESS ABOUT UR INJURIES & GIVE FALSE DOCUMENTS, PLZZZ CHK YOUR DOCTOR NOTES RIGHT AWAY IF YOU GET CHECKED BY THIS MAN.

I am a credentialed behavioral health provider in Delaware with advanced clinical credentials and a trauma-focused private practice. I am writing this review as a matter of documented record. In March 2026, I submitted a contract rate renegotiation request through three documented channels: the Optum Provider Express secure portal, fax to the Delaware Network Management number published on Optum's own provider contact page, and email. A UHC representative named Brenda C responded in writing, directed me to submit through Optum Provider Express, and closed reference number 05783722 on that basis. I followed those instructions exactly. Fifty-four days passed with no acknowledgment, no response, and no confirmation of receipt. When I followed up on May 4, 2026, I received four contradictory routing answers in a single chat session. I was then transferred to a phone line where a representative named Ken raised his voice at me during the call and acknowledged doing so. I was placed on hold for over twenty minutes, transferred to a fax line instead of a supervisor, and refused information about my own contractual termination rights. The following day, May 5, 2026, I received an email from Optum's Network Management Rate Team confirming that the email sent to me in March contained Physical Therapy information. I am a behavioral health provider. The wrong specialty's information was sent, the reference was closed, and no correction was made for fifty-four days. This is not a billing dispute or a claims issue. This is a documented pattern of administrative non-response, incorrect routing, and unprofessional provider relations conduct toward a credentialed clinician who followed every instruction provided. I have filed a formal complaint with the Delaware Department of Insurance and am pursuing additional complaints with the U.S. Department of Labor regarding potential Mental Health Parity and Addiction Equity Act violations. Providers deserve to be treated with the same good faith they extend to the networks they serve. This experience reflects neither good faith nor basic administrative competence.

OPTUM IS THE WORST DELIVERY COMPANY I HAVE EVER BEEN INVOLVED WITH!!! HOW CAN THEY STILL BE IN BUSINESS... IT IS DISGUSTING!!!!