OpticalfactorReviews of opticalfactor.com

Oh how I wish I had never ordered from this place. First, it took over 1 month to receive. Then coming from China, the 2 pair of prescription glassed were damaged. I have sent many emails and each time after 4 or 5 days they write back asking if I would accept replacements. When I answer no I would like a return label and my money back after several days they ask if I would like replacements. Now over 1 month has past and they are not responding-I am stuck.

I bought 2 curved frames with Prescriptions Progressive lenses and they are blurry when rotating from close to far. They would not accept that their lenses are bad and keep asking for more verifications( I sent them my prescription picture and my prior curved frame) but they still insist that the lenses are good. For almost 3 weeks their customer services approach through email was annoying, frustrating and a lot of back and forth. I purchase another pair from Firmoo company and their lenses and frame are to notch. Wont do business with them again....

Bought a prescription pair of sunglasses from optical factor in Feb 2026, by the first week of May the frames broke. Also ever notice on their own web site there are no 1 or 2 star reviews. I should have researched more before buying from this company.

DON'T BUY FROM THESE PEOPLE. 1 star is too good There products are very poor quality. I purchased cycling glasses with prescription inserts. 1 insert when fitted was not level 2 transition between long and short sight so blurred to be a dangerous distraction 3 insert were squeezed against the front lens and would pop out at the slightest touch 4 don't bother trying to get a refund, they just give you the run around

Incredibly poor quality goods arrived. Lenses didn't fit in the frames of the sunglasses, you can see gaps between the lens and cheap frames. I put them in the bin. I will never use these con merchants again. I wish I checked reviews before buying from them.

Take forever and cheap feeling I don’t know if the reviews are carefully curated as all on here are quite negative but on website all positive, but for me took ages to arrive and were not great. Order was incorrect. They don’t accept returns and offer a small discount if you buy another pair to replace the incorrect ones. Best avoided.

First of all, their own store reviews must be looked over by a shop admin. No wonder their actual website doesn't show all the 1 stars that Google shows. On the actual issue, I typed up a fairly strong prescription and had no issues at checkout. After over a month with no word on shipping, I reached out. They wanted me to lower the prescription. How is one supposed to see properly with the wrong prescription lenses? I had to ask twice for a refund.

This business practices fradulent activities. I placed an order on march 14th, it was showing is being shipped till it stopped moving on march 27th inside US. I finally contacted them on April 20th. They replied with some ridiculous lie about me submitting different numbers that I entered than were on prescription that I scanned, so instead of my order they offer 35% off my next order. This is fraud. 1st I did not make any mistakes. 2nd even if I would have made the mistake, it would not have mattered. Since I uploaded the prescription they had the numbers they could have used. But they sent tracking number which showed it a shipping for almost a month, what exactly was being shipped if they could not make my order and why didn't they contact me before. It's all lie all fraud do not trust this business