Openroad4wdReviews of openroad4wd.com

I’ve been ordering from OPENROAD4WD since 2019, and they’ve consistently impressed me with both the quality of their products and their customer service. Their products are built to last, and whenever I’ve had an issue, their team has been quick to help. In many cases, they’ve resolved the problem within 24 hours and sent out replacement items without making the process difficult or asking unnecessary questions. I also know many friends who use OPENROAD products, and they’ve had the same experiencegreat quality, reliable gear, and excellent customer service. Thank you, OPENROAD4WD, for continuing to provide quality products and taking care of your customers. Highly recommended!

I ordered, received, and installed the t-slot truck rack. My main purpose for it is to have solid racks that attach to my existing t-slot bed cover to canoes and kayaks. The price and overall quality of materials seems reasonable. However, some of their claims are not exactly correct. First, it claims to be a universal fit, but I had to modify each mount in order for it to work on my t-slot bed cover (different brand). The only thing "universal" is the t-slot hardware. I had to grind down and repaint each bracket in order for it to fit my system. Secondly, the expansion measurements are not clear regarding what is being measured from and to. I "interpreted" the expansion measurements to be the length of the expansion bar since that how it seems to be pictured, but it really applies to the "overall" length of the racks as measured from outside to outside. That leaves me about 7 inches short of the length I need to be able to used the side bars. At this point, they are not of any use to me. Third, customer service was handled completely via email. They did correspond, but it was not very timely--several days to a week on multiple occasions. Additionally, some of the initial information was unclear regarding where the measurements are taken from until I finally gave my input on where they seem to come from and they agreed. I did share that I thought their diagrams could use some correcting to ensure that the location of the measurements was clear. I also shared that given this "new" information that the rack side bars are useless to me. They did thank me for my input and sent me on my way at that point. The bottom line here is that knowing what I know now, I would NOT purchase these again. I think there are some better options out there, but I will live with these for now to see how it works out. The 3 points I made above represent the 3 lost stars leaving them with and overall rating of 2 stars.

Wish I had seen these reviews before ordering anything from OpenRoad4WD. There customer service is non existent A-I chatbot. I ordered and did receive my RTT and noticed that a side latch was missing and allowing water to penetrate the RTT. I have tried multiple times over several months to get this resolved and get a replacement for the missing latch that should have come with the RTT that I paid for. Like many others with negative reviews of this companies customer service, I have been promised on several occasions that my missing part will be sent out immediately and I will receive a tracking number. I have communicated via email with the sales department several times and they are no better at getting this resolved then this so called customer service agent Lulu. At this point I do not think this is going to get resolved and I am stuck with a leaking RTT that I wasted my money on. Update, I’ve been told once again(I’ve lost count by now) that my part will be shipped the next day and I will receive an email with tracking information. Once again nothing. I have checked my emails, spam, junk, all and primary and nothing. I would like to know where this email that I’m supposed to be getting is at. At least take a snapshot of the email

UPDATE to my review 4 days ago titled: Damaged and Defective Open Road 4wd Aluminum Truck Topper After contacting the company via email last Sunday evening Open Road did respond to me through Trustpilot and personal email. They stated to me that they would send out a replacement part to replace the the door frame that was clearly damaged and defective with a broken aluminum weld that they clearly wrapped up and placed into the shipping box while suggesting the part was damaged in shipping (although there was absolutely no damage to the shipping box). In retrospect, this practice reminds me of a DAMAGE DUMPING TACTIC that unscrupulous companies use to save money. They assured me they would be sending out the replacement part on Wednesday 7/22 with a tracking number. On Tuesday 7/21 (the day before) I received another email letting me know they don't stock the part as a stand alone product and they would need to ship in to their warehouse a complete truck cap unit and take the front window frame out of the box and send it to me but they wouldn't be able to send it out until Friday 7/24 (today). So around mid day I emailed Open Road that I haven't received any communication regarding the product being shipped nor any tracking number associated with it. It's now 9pm mountain time here in Idaho and I still have not receive any email from the company regarding shipping or tracking number. In my emails back to them I have been reasonable and understanding. Either the people handling the coordination of this are incompetent or they just don't really care enough to follow through like a reputable company should. If there's a competent-capable leader within the team at Open Road I ask that you stand up and make yourself known and take charge of this situation and own the follow through of your company's mistake. Please do it with integrity, due dillagence and in a timely manner. Please don't send another response to me here just to manipulate me or the reader of this review to make it seem like you have good business practices. Just get the job done! I will be contacting The Better Business Bureau and Affirm on Monday to file a complaint. Thank you for your attention to this matter.

Purchased 180 Awning on 23 June 26 and still to this date have not received any communication from this company. Have called numerous times and it will ring for three rings then hang up. Have tried messaging them on their website which states it is monitored between 11am-8pm Monday to Friday with no response. At this stage i want a refund but no way of contacting a company that clearly does not care about their reputation. As a business owner myself who was looking at becoming a stockiest of their products, I have certainly thought again about that as customer service is the most important thing to me.

Ordered a 270 degree awning 21 days ago. I was supposed to pick it up in Morrabin, Victoria. Have received no update on order. I can't get through via email or phone. Starting to think this is a scam.

No communication, no customer service, no return calls, no return email, their chat is a bot that no one monitors. Terrible company, don't know how they have stayed in business 10 years. No one gave a steaming pile about me or my order until they got the chargeback from the credit card company then amazingly I got 5 calls in 3 days! Too little, too late!

Update: all my issues have been addressed. Daniel was awesome and has excellent customer service. I was so pleased by his customer support that I ended up ordering an awning thru him. From what I heard, they are currently working on building a better customer service team. All unlike me, be patient and all will be taken care of! I purchased the showering awning v2 and found multiple issues. 1. not all parts were included in the shipment that was stated on the owners manual pamphlet. 2. shipping box came as if someone opened it and repackaged it. 3. they sent me a completely defective product that is unusable. the insides seemed to be installed by someone with no eyes apparently. everything was inside out, upside down, or attached in a completely wrong spot. 4. i emailed 3 times to get warranty or refund and they have yet to respond.