IPC O.
I liked the customer service
I liked the customer service. The team was very informative and communicative. It did not take long to get what I wanted and get answers when I had questions. I did not like the fact that I did not have the bility to call anyone. I also did not like the way the items had very limited instructions. I had to guess my way through alot of the installation. Maybe I got a package where the instructions were missing. The instructions I received after the install were much mor informative. Needless to say I have to take some stuff back apart and change a few things
Response from Openroad4wdSep 20, 2026
Hi there, Thanks so much for taking the time to share this, and especially for the kind words about our customer service team. We really appreciate that. I’m sorry this ended up costing you extra time and rework during the installation. If possible, we’d like to understand the instruction issue a little better — particularly which product you purchased, what materials came with it, and which part of the installation caused the trouble. And this isn’t just something we’re saying in response to your review — we’re actively working on making it easier for customers to reach us by phone, and we hope to have a more complete support option in place before long. Thank you again for your honest feedback. It gives us something concrete to look into. Best, Ada OPENROAD Team