Openroad4wdReviews of openroad4wd.com

Response from Openroad4wdJul 15, 2026

Hi Charles, Thank you for providing your order details. We have located your order for the 270 Awning and Sidewalls and reviewed the communication history. Our team had been replying to your messages, but we can see that those replies did not reach you reliably. We are sorry that you had to continue seeking help through multiple channels before we were able to connect properly. We have now confirmed contact with you and shared two resolution options by email. Once you let us know which option you prefer, we will proceed with it promptly. We are also reviewing the email delivery issue internally so that customers can receive support without having to follow up repeatedly. OPENROAD

Response from Openroad4wdJul 15, 2026

Hi Tiffany, Thank you for providing your order details. We have now located your order and reviewed the communication history. We found that your first email was incorrectly filtered in our support inbox and was not seen promptly. We are sorry for that delay. Your second message was received, and our team replied with the carrier and tracking information for your Shower Awning, which has now shipped. Your 10-gallon water tank was ordered on preorder and is not yet available to ship. We will continue to update you directly by email and will send the shipping confirmation as soon as it is dispatched. We have also resent a summary to your email today. Please check your inbox and spam/junk folder for a message from [email protected]. We are reviewing this issue internally to help prevent customer messages from being missed in the future. OPENROAD

Response from Openroad4wdJul 14, 2026

Hi Felicia, we’re sorry for the lack of response and the frustration this caused. We have located your order for the 180-degree awning with side walls and confirmed that it was a preorder that had not yet shipped. We should have provided you with a clear update instead of leaving your messages unanswered. Based on your request, we have cancelled the order and initiated a full refund to your original payment method. You will receive a confirmation email from [email protected]. Depending on your payment provider, the refund may take several business days to appear on your statement. We apologize that you had to follow up repeatedly to receive assistance. We are reviewing this communication failure internally to ensure preorder customers receive clearer updates and timely support going forward.

Response from Openroad4wdJul 13, 2026

Hi Don, we’re sorry that your order did not arrive in the condition we require and that you experienced an unacceptable delay in receiving support. This is not the standard of product condition or customer service we expect from OPENROAD. We have located your order, reviewed the case, and contacted you by email with a resolution. Our team is ready to proceed as soon as we receive your confirmation. Please check your inbox and spam folder for our message from [email protected], or reply directly to that email. Regardless of how an issue occurs, our responsibility is to make sure the customer receives a complete and satisfactory resolution. Once we receive your reply, we will prioritize your case and complete the next step within one business day. We are also reviewing the communication delay internally so future support requests are handled more promptly.

Response from Openroad4wdJul 13, 2026

Hi Alejandro, we understand how frustrating it is to receive an item that appears different from what you ordered, especially when you have not been able to get a clear answer. We have reviewed the order carefully and want to verify exactly what you received so we can resolve the issue correctly. We have located and reviewed your order. Our shipping records show that the truck cap dispatched was the model listed for your Ford F-150 order. However, we want to fully understand the difference you noticed rather than make assumptions about the issue. Our support team has contacted you by email and requested a few photos of the product, packaging labels, and the area that appears incorrect. This will allow us to confirm whether the issue relates to the product, configuration, or vehicle fitment and provide the appropriate solution. Please check your inbox and spam folder for our message from [email protected], or reply directly to that email. Once we receive the photos, we will prioritize the case and provide the next step within one business day. Whether the solution requires fitment assistance, replacement, exchange, or another appropriate resolution, our team will work with you to resolve it.

Response from Openroad4wdJul 13, 2026

Hi Stefan, we’re sorry for the experience you had with your winch and for the difficulty you encountered reaching our support team. We take any report involving unexpected winch operation or a potential safety risk seriously. Please do not use or reconnect the winch. We have located your order, reviewed the case, and contacted you directly. A resolution has now been agreed, and we are ready to issue the approved $320 refund as soon as we receive the PayPal details requested in our support email. For your privacy and security, please send this information only through the existing email conversation with our team at [email protected] and do not post it publicly. Once we receive the required information, we will prioritize the case and process the refund within one business day. We are also reviewing both the reported product incident and the earlier communication delay internally. This is not the product or support experience we expect customers to have with OPENROAD.

Response from Openroad4wdJul 13, 2026

Hi Matt, we’re sorry your tonneau cover arrived damaged and that our June 13 response may not have reached you. We understand why the lack of a visible response left you feeling that your request was not being handled. We have located your order for the RAM 1500 retractable tonneau cover. Our support team replied to your message on June 13 and has now followed up again. Please check your inbox and spam folder for messages from [email protected]. We are ready to review the damage and provide the appropriate solution as soon as we receive your reply and the requested information. Once we hear back from you, we will prioritize the case and provide the next step within one business day.

Response from Openroad4wdJul 14, 2026

Hi Michael, Thank you for updating your review and for giving us the opportunity to look into this further. We have confirmed that the refund for your order was completed. We also understand that fulfillment activity continued around the same time, including part of the order arriving and another shipment beginning transit. We are sorry for the confusion and frustration this created. We have reviewed your update that you would prefer to complete the order rather than keep the refund. Our team is now reviewing the full timeline across the order, payment, and fulfillment records so we can confirm the correct next step with you directly. We are also actively building our phone support service and expect it to be available around August. Until then, our team will continue to handle your case directly by email so that your resolution does not depend on the phone service launch. Before any additional shipment or payment is arranged, we will confirm the details and your preference with you in writing. We are also reviewing this process internally to prevent a refund and fulfillment from becoming misaligned in the future. OPENROAD