Openroad4wdReviews of openroad4wd.com

Response from Openroad4wdSep 3, 2026

Hi William, Thank you for taking the time to share your installation experience. Our awning is designed to be installed by one person when used with a compatible roof rack and installed according to the instructions. However, roof-rack designs, rail dimensions, and available mounting clearance can vary, which may require additional positioning and adjustment during installation. We’re glad you were ultimately able to complete the installation. The locking hardware is designed to keep the awning secure once installed, and we appreciate your feedback on the alignment process. We will use it to continue improving our installation guidance and product videos. Best regards, Ada OPENROAD

Response from Openroad4wdSep 2, 2026

Hi Marco, We’re very sorry that the glass panel on your truck cap arrived shattered and that our warehouse then sent the incorrect replacement panel. You had already clearly identified the correct side, and we should have verified it before shipping the replacement. We have now corrected the error and shipped the correct replacement glass panel. The shipment details have been sent to you directly. We understand that this has delayed your ability to use a significant purchase, and we sincerely apologize for the frustration and inconvenience caused. We are reviewing our replacement-part verification process to prevent this from happening again. Best regards, Ada OPENROAD

Response from Openroad4wdAug 27, 2026

Hi James, I apologize for our previous reply. After reviewing the records again, we found that it was not related to your order. Our records show that you purchased a 270° awning from us in 2024 and later contacted our support team because a support arm had broken. We can see that our team resolved the issue with you by email and sent a replacement support arm. Could you please confirm that this is the correct case? We want to make sure our public response accurately reflects your experience. Best regards, Ada OPENROAD

Response from Openroad4wdAug 27, 2026

Hi Aeropup, Thank you for the five-star review and for sharing your experience. We’re very glad to hear that the product has held up well and works great with your 180° awning. We also appreciate your honest feedback regarding the delivery timeline. We’re sorry that the stated delivery estimate did not accurately reflect the actual availability and delivery time for your order. Clear and reliable inventory information is important, and we are continuing to improve how we manage and communicate delivery estimates. Thank you again for your support and for helping us improve. Best regards, Ada OPENROAD