Openroad4wdReviews of openroad4wd.com

Response from Openroad4wdJul 14, 2026

Hi Grady, we have reviewed your March 17 order for a 90-degree awning. When the support-leg hinge required replacement during the warranty period, our team arranged and sent a replacement part at no cost. The replacement was shipped to the delivery address provided with the original order. After receiving your message that it had not arrived, we contacted you to verify the shipping details privately so we can determine the appropriate next step and make sure the part reaches you successfully. Please check your inbox and spam folder for our message from [email protected], or reply directly to that email with your current delivery details. Once we receive your confirmation, we will prioritize the follow-up within one business day.

Response from Openroad4wdJul 14, 2026

Hi Timothy, we have reviewed your order and the vehicle fitment details. The truck cap configuration selected on the order did not match the model year and bed length later confirmed for your vehicle. To resolve the situation, we took action to cancel the order and a full refund has been issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your statement. We understand that vehicle-specific products require careful verification, and our team remains available at [email protected] if you need assistance confirming the correct configuration for a future purchase.

Response from Openroad4wdJul 14, 2026

Hi Ton, we have reviewed your order and the communication with our support team. The storage box and mounting bracket were listed as separate items in the order. While the storage box was delivered, the mounting bracket was a preorder item with a separate fulfillment timeline. We understand why receiving only one item created concern about the status of your order. Our support team has replied to your email and processed a refund for the mounting bracket that had not yet shipped. You will receive, or may already have received, the refund confirmation by email. Depending on your payment provider, the funds may take several business days to appear on your statement. We apologize for the difficulty you experienced reaching us. If you need any further assistance, please reply to our email or contact [email protected].

Response from Openroad4wdJul 14, 2026

Hi Bryan, we’re sorry to hear about the issue you described with your 270-degree awning and the delay you experienced in receiving a response. We take reports involving material damage seriously and want to review the product, warranty status, and prior communication carefully. We have not yet been able to match the information shown on this review with an order in our system, so we have sent you a private request for your order number, checkout email address, and photos of the affected area. You can also send these details directly to [email protected]. Once we receive the information, our team will review the case and provide a clear next step within one business day. We want to make sure the issue is assessed properly and resolved appropriately.

Response from Openroad4wdJul 15, 2026

Hi John, We’re sorry for the frustration caused by the delay and the cancellation process. We have searched our order system but have not yet been able to locate an order under the name displayed on this review. We have sent you a private request for your order number and checkout email address so we can review the case promptly. Based on the information available, the 6% charge was not retained by OPENROAD and appears to have been applied by the bank or payment provider during the transaction. However, because this issue arose in connection with a purchase from our store, we are willing to reimburse that amount once we confirm the order and payment details. Please provide the requested information, or contact us at [email protected]. We will review and complete the next step within one business day. OPENROAD

Response from Openroad4wdJul 15, 2026

Hi Melanie, We’re sorry that the original water tank package was incomplete and that our follow-up process did not resolve the issue promptly or clearly. After reviewing the case, we arranged for the affected water tank to be returned and sent a replacement water tank to provide a complete resolution. We understand that the delays and repeated communication disrupted your trip preparation, especially after you had already provided photos and order details. We have reviewed this case with our fulfillment and support teams to improve how damaged or incomplete shipments are verified and resolved. If you need any further assistance with the replacement, please reply to our email from [email protected]. OPENROAD

Response from Openroad4wdJul 15, 2026

Hi Kirtley, We’re very sorry that you have had to contact our support team repeatedly without receiving a clear resolution. A product concern, return request, or refund request should never leave a customer uncertain about what will happen next. We have not yet been able to locate an order using the name displayed on this review, so we have sent you a private request for your order number and checkout email address. Once we receive those details, we will contact you directly, review the full communication history and your product concern, and provide a clear next step within one business day. We will also review where the communication process failed in this case so similar requests can be handled more efficiently going forward. Please reply to the private request, or contact us at [email protected]. OPENROAD

Response from Openroad4wdJul 15, 2026

Hi Stuart, We’re sorry to read that you were left without the support and follow-through you expected after purchasing two awnings. We understand why unresolved communication would lead to serious concern. We have searched our order records using the name shown on this review, but we have not yet been able to match the order. We have sent you a private request for your order number and checkout email address so we can identify the purchase and review the full history properly. Once we receive those details, we will assign the case for direct review, investigate the order status and previous communication, and send you a written update within one business day. Please reply to the private request or contact us at [email protected]. OPENROAD