Openroad4wdReviews of openroad4wd.com

Shipping was fast that is about the only reason they get 2 stars. Was told it was supposed to be shipped fully assembled. It was not. Assembly was extremely hard and directions poor. Missing several pieces. Frame is bent and doesn't even fit inside the truck bed. For the price of this cap you're better off going with something different.

None of the bolts that slide in the channel would fit everyone had do be ground down to fit

I ordered a 270-degree awning from Europa- Romania. A week after making the payment—and only after repeatedly pressing them—I received a tracking number. I was surprised to find the package was shipping from China. Open Road products are made in China. I should mention that I never received an invoice—something I only discovered after paying via the provided link—so there is zero warranty coverage. The awning arrived after three weeks, not the eight days promised prior to payment, and it was incomplete, missing several mounting accessories. I am currently waiting for the remaining parts. I cannot comment on the quality yet; I will provide an update after using it a few times. For now, I can say the arms are made of aluminum and don't seem very sturdy—I hope they hold up. My general impression is that they will say or do anything to get you to buy from them, as they are merely intermediaries for a Chinese manufacturer. They have no control over product quality or compliance!

I ordered, received, and installed the t-slot truck rack. My main purpose for it is to have solid racks that attach to my existing t-slot bed cover to canoes and kayaks. The price and overall quality of materials seems reasonable. However, some of their claims are not exactly correct. First, it claims to be a universal fit, but I had to modify each mount in order for it to work on my t-slot bed cover (different brand). The only thing "universal" is the t-slot hardware. I had to grind down and repaint each bracket in order for it to fit my system. Secondly, the expansion measurements are not clear regarding what is being measured from and to. I "interpreted" the expansion measurements to be the length of the expansion bar since that how it seems to be pictured, but it really applies to the "overall" length of the racks as measured from outside to outside. That leaves me about 7 inches short of the length I need to be able to used the side bars. At this point, they are not of any use to me. Third, customer service was handled completely via email. They did correspond, but it was not very timely--several days to a week on multiple occasions. Additionally, some of the initial information was unclear regarding where the measurements are taken from until I finally gave my input on where they seem to come from and they agreed. I did share that I thought their diagrams could use some correcting to ensure that the location of the measurements was clear. I also shared that given this "new" information that the rack side bars are useless to me. They did thank me for my input and sent me on my way at that point. The bottom line here is that knowing what I know now, I would NOT purchase these again. I think there are some better options out there, but I will live with these for now to see how it works out. The 3 points I made above represent the 3 lost stars leaving them with and overall rating of 2 stars.

I was initially very happy with my purchase of a shower awning and 10gal water tank for my cross country trip. I installed the shower awning and loce that. HOWEVER, I went to install the water tank and the box had "Damaged missing parts" written on one side and sure enough the mounting brackets and hardware were missing. I emailed them and expressed my frustration as this was almost a $1000 purchase. I stated very clearly what was missing and provided pictures of the box and empty hardware box. They emailed me back asking me to confirm what was missing.....so I did. Then they wanted my order number, so I provided that. After almost 2 weeks they finally let me know they shipped out the missing parts and would email me later that day with a tracking number. They did not ever provide me with a tracking number. I emailed 4 more times to no avail. A package FINALLY arrived after 2 and a half weeks with ONE bracket and a shower hose that I was not missing and NO HARDWARE. I am so upset. I emailed them AGAIN stating that they did not send me hardware and that I also needed another bracket. I also provided pictures of the box contents. They emailed me back asking me to confirm what I was missing. I am BEYOND BEYOND BEYOND pissed at this point, I bought this setup over 2 months ago, and I have a cross country trip in a week and I am having to push it back because a chain of people can't do their jobs. If I cannot get the mounting hardware in a timely manner I will be disputing the charge for the entire purchase as it is no use for me if I cant actually use it.