Horrible Customer Service… I bought a truck bed cover, and the cable from the locking mechanism. Ism was stretched… I am still trying to get a replacement cable two months later… Customer Service is horrible. They respond once a week… Please do not buy from them. You get what you pay for.
Response from Openroad4wdJul 15, 2026
Hi Dan,
We have located your order and reviewed the replacement request for the pull cable used with the locking mechanism on your truck bed cover.
A replacement cable has been sent, and we are sorry that the communication and follow-up during this process were not handled more consistently. We are reviewing the case history internally to understand where the delay occurred and improve how replacement-part requests are handled.
We have also contacted you directly from [email protected] to confirm that the replacement has reached you and to make sure no further assistance is needed. Please reply to that email if you have not received it or if the issue remains unresolved.
OPENROAD
BO
Bryan O.
Horrible Customer Service.
Horrible Customer Service.
Received the wrong Awning Lighting Kit (the most simplest of parts) and after 5-6 emails they said they would send the correct part, but still haven't received it months later... and now will not return emails.
Response from Openroad4wdJul 15, 2026
Hi Bryan,
We have located your order and reviewed the issue with the awning lighting kit. We confirmed that the original cable provided was not the correct specification for your setup.
A replacement cable has now been sent to resolve the issue. We’re sorry that you had to follow up repeatedly and that the replacement process was not completed and communicated to you sooner.
We have contacted you directly from [email protected] to provide the update and confirm that the replacement reaches you successfully. Please reply to that email if you have not received it or need any further assistance.
OPENROAD
KW
Ken W.
Horrible experience purchasing winch
Horrible experience purchasing winch. Zero costumer service after they immediately process your payment and showing the item in stock and ready for shipping. No response to email, no call back. Left with placing stop payment dispute of charge theu credit card. Appears to be nothing more than an offshore entity operating in the US with some customers receiving product drop shipped from China others receiving nothing and being on the receiving end of fraud. Do not be tricked by the slick online advertising or appealing pricing. Purchase from any one of several reputable online companies with history in the US.
Response from Openroad4wdJul 15, 2026
Hi Ken,
We’re sorry to read about the experience you described. We understand the concern caused by not receiving a clear order update or a response from support.
Because this review was posted some time ago, we have carefully searched our order and payment records using the name displayed here, but we have not yet been able to identify the purchase. We do not want to make assumptions about the shipment or payment-dispute outcome without confirming the correct order.
We have sent you a private request for your order number and checkout email address. Once we receive those details, we will review the full order, fulfillment, and communication history and provide you with a clear written update.
OPENROAD
DG
David G.
The worst
They will send items that not check before selling and went i try to explain that it’s a mechanical issue not damaged they won’t exchange or refund your money the worst it’s my 1st time and last buying for them not recommended I had to accept I lost $700 :(
Response from Openroad4wdJul 15, 2026
Hi David,
We have located your order for a truck bed cover and reviewed the support history.
After you reported the issue, our team requested a short video or photos so we could identify the specific problem and provide the correct solution rather than make assumptions about the repair or replacement needed. We have not yet received those details, but the case remains open and we are ready to help.
We have contacted you again from [email protected]. Please reply to that email with a video or clear photos of the issue, and our team will review it and provide the next step within one business day.
OPENROAD
KC
Kevin C.
Avoid the scammer company
Avoid the scammer company. Hooked their winch up and it instantly ran away had to cut the wire before it damaged the bumper. To save money they're using substandard relays that stuck on and will require significant modification to make it a reliable winch this is not something that I'm going to end up keeping on my vehicle I'm going to end up throwing it away and going with the Harbor Freight unit which has Superior control relays and a cut-off switch that's included. Customer service takes forever to respond and it took them 6 weeks to mail me the winch from the point the purchase
Response from Openroad4wdJul 15, 2026
Hi Kevin,
We recognize that this response is far overdue, and we’re sorry that your review was not addressed sooner.
We have now located your order and are reviewing the safety concern you described regarding unintended winch operation. We have contacted you directly from [email protected] to understand what happened and determine the appropriate next step.
If you still have the winch, please do not operate it until the case has been reviewed. We understand that, given the time that has passed, you may already have moved on from the product. Even so, we would appreciate the opportunity to document the issue properly and address your experience directly.
OPENROAD
TK
Trisha Kennedy T.
It arrived damaged
It arrived damaged. Straight out of the box damaged. Sent pictures the same day and they sent me a replacement cover to do the repairs myself, not that they told me that, their instructions were unclear. I can barely lift this massive awning and they expect me to fix their mistake? They haven't even sent the tools to do it, just the cover. I will have to go buy those myself too. When I questioned them on an exchange instead, radio silence. Didn't respond. I explained that I could not do a repair like this because I live alone and it's too heavy and I am injured and on pain medication. They just sent me a tracking number with the replacement cover in response. If I had damaged it myself, fair. But this was straight out of the box like this. It's still sitting in the same place it was delivered and I rolled it over to get it out of the box because it is that heavy so there is no chance I could of damaged it. The box was damaged on arrival. NEVER EVER shop with them again. Absolutely a waste of money.
And the quality, absolutely dogs balls You get what you pay for. Lesson learned. Never again. Oh and they charge a fortune for postage then use the absolute worst courier they can get and wonder why their items arrive damaged. Disgusting business model. There's a reason they're the cheapest on the market. If I ever do get this thing exchanged or fixed, I will be removing all branding so noone else will know where it's from and won't make the same mistake.
Response from Openroad4wdJul 15, 2026
Hi Trisha,
We recognize that this response is overdue, and we’re sorry that your concerns about the damaged delivery and the repair process were not addressed sooner.
We understand why receiving a damaged, heavy product and then being asked to complete repairs yourself would be frustrating, particularly when that solution was not practical for your situation.
We have not yet been able to match an order using the name shown on this review, so we have sent you a private request for your order number, checkout email address, and delivery details. Once we receive that information, we will review the original shipment, the previous communication, and the replacement status to determine the appropriate next step.
You can also contact us directly at [email protected].
OPENROAD
BH
Bill H.
This company is terrible
This company is terrible, no customer service, it takes them forever to reply.
I never received the order, i received a couple of packages but not the main package.
Took forever to get my money back, they kept arguing that the package was received.
Finally a customer service person admitted that it had never been shipped.
No help at all.
Stay away
Just got a response, 8 months later!
I rest my case.
Now they are wanting the order number?
8 months later.
Order number is #23678.
Response from Openroad4wdJul 15, 2026
Hi Bill,
Thank you for providing your order number. We only recently claimed and began actively monitoring our Trustpilot profile. When we first reviewed your post, we were unable to match an order using the name displayed on the review, so we requested your order details to verify the status rather than make assumptions.
We have now located order #23678 and confirmed that the refund was completed on January 21.
We understand that our public response came much later than it should have, and we are sorry for the frustration you experienced during the original process. We are reviewing the communication history around this order and strengthening how customer concerns are monitored and followed up.
If there is anything about the order or resolution that remains unresolved, please contact us directly at [email protected]. We will review it personally.
OPENROAD
