Terrible company. The adverts look lovely-the reality is so different. Advertised as crystal and gold vermeil earrings. What arrived were much smaller and very cheap earrings and definitely had no gold anywhere near them. I was asked to send them back to a UK address for a full refund but have heard nothing since. My bank are now actioning a claim on my behalf. Don’t go near them.
Response from OOTDYMay 17, 2025
Dear Lesley,
We’re truly heartbroken to read this. The experience you’ve described is not only deeply disappointing, but completely out of line with the standards we hold ourselves to. You placed your trust in us, and we’re genuinely sorry that the piece didn’t meet your expectations and that you were left feeling unheard.
Although we haven’t yet received your return, we’ve already processed your refund. Our manager is also reviewing your case to ensure something like this doesn’t happen again.
Our team has also followed up via email to make sure you have the support you need, and we’re standing by if there’s anything else we can do to help.
Thank you for taking the time to share your feedback — we hear you, and we’re committed to making things right.
With heartfelt apologies,
OOTDY Customer Service
AS
Anita S.
More than expected!
I love all my pieces! Excellent customer service! 100% recommend! I’ll be looking to order again soon.
RO
Rosa
Don't buy here
Don't buy here, I've been waiting for more than a month and the emails still don't answer.
Response from OOTDYMay 10, 2025
Dear Rosa,
First, I want to sincerely apologize for the frustration and disappointment you’ve experienced. Waiting over a month without a response is not the experience we want for you, and I’m truly sorry for the inconvenience this has caused.
Here’s how we’d like to resolve this right away:
To quickly locate your email and order details, could you kindly provide your order number or the email address used at checkout? Additionally, if possible, please forward your original email(s) to [email protected] with “URGENT: [Your Name]” in the subject line. This will help us prioritize your case immediately.
As a small team dedicated to handcrafted quality, we’ve recently experienced a surge in inquiries and are working hard to catch up. While this doesn’t excuse the delay, we’ve just onboarded 3 new support members to ensure this never happens again.
Thank you so much for your patience— We truly value you and look forward to getting this resolved promptly.
Warm regards,
OOTDY
TC
Tere C.
Problem resolved: one of the earrings would not close…
Update: The company stayed in communication with me and sent a new pair. They are lovely. I have ordered a second pair from them and look forward to wearing them both.
one of the earrings would not close securely. the first solution was to offer me credit, but I still had to pay for shipping. after i asked about this, Ella has offered to send me a replacement pair at no cost. The communications continue to suggest that I bent the earring which caused the problem. I did not. The earring that I was able to secure looks lovely. I hope this works out.
Response from OOTDYMay 10, 2025
Dear Teresa,
Thank you again for your patience, and I’m very sorry for the inconvenience this has caused.
Your replacement pair has been shipped, Please feel free to reach out once it arrives — I’d love to make sure everything is perfect this time.
I also want to clarify that we truly never meant to imply any fault on your part, and I sincerely apologize if our earlier messages came across that way. We appreciate you sharing your experience, and your feedback is truly important in helping us improve.
If there’s anything more I can do to assist, please don’t hesitate to let me know.
Warm regards,
OOTDY
JS
Jennifer S.
Super stylish earrings!
I’m delighted with my earrings, they’re even better than expected. Stylish, great quality and so comfortable to wear. I know I’ll be wearing them all the time!
SW
Sheila W.
Cheap looking for the price
Earrings were thinner and smaller than they appeared on the website. They seem cheap looking for the price. Would not order from this company again
Response from OOTDYMay 2, 2025
Dear Sheila,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the earrings didn’t meet your expectations.
While we do our best to represent each piece clearly using real photos and model shots, we completely understand that the look and feel can vary in person. We’re truly sorry this piece didn’t feel quite right for you.
Our customer service team will be reaching out to you shortly via email to see how we can make things right. In the meantime, if you have any questions or would like further assistance, please feel free to reach out to us at [email protected].
Warm regards,
OOTDY
LO
Loretta
This is scam for jewelry
This is scam for jewelry. I purchased my earrings and they offered a mystery gift for an additional $ 25.00 ($50-$100 value). I purchased it along with my earrings. The earrings were a continuous ring to look like an additional earring. Unfortunately they did not fie correctly so I returned them with that explanation.
The product is not what is explained on line, nor worth the value. they refunded me
partial amount of $ 37.70 which is probably what they pay and nothing for the cheap childs jewelry for $ 25.00.
These sellers are scammers and will not refund as discribed. From Palo Alto, CA by way of CHINA
Response from OOTDYMay 10, 2025
Dear Loretta,
Thank you so much for sharing your thoughts with us. We’re truly sorry to hear that the products didn’t meet your expectations. While mystery boxes are typically non-returnable as noted in our policy, your satisfaction means a lot to us, and we’d love the chance to make things right.
Our team has already reached out to you with a proposed solution — we hope it’s helpful, and we’re standing by in case you have any further questions or concerns. Your feedback is valuable as we continue working to improve both our products and service.
If there’s anything else you’d like to share, please don’t hesitate to reach out to us at [email protected]. We’re here for you and happy to help.
Warm regards,
OOTDY
SH
Sheena
Customer Service Follow-Up
UPDATE: April 19 - I finally received my actual order. And to be quite frank, the customer service, Ella, was responsive and helped rectify my issue. They should use a different shipping company as my first, and completely incorrect package stayed in Compton too long the first time. It almost leads me to believe that my first package was tampered with.
In conclusion, I will give them 2 stars. Here’s why:
1. No initial communication on back-order/pre-order shipment dates
2. No packing slips included in final package to confirm what was shipped is what was received
3. No updates on delays (ie. Compton)
4. Items ordered actually turned out quite nice, but not worth the trouble
I strongly believe, had I not written this review or constantly reached out to customer service, I would have 100% been scammed and never received my package at all. Overall, it was a terrible experience and only if you have time to deal with this nonsense should you order from this company.
______________________________
They reached out to me and offered to correct my order. I truly appreciate the redemption but I will update once again when the real order is received.
I received my package April 11.
1. No packing list included
2. ALL OF THE ITEMS I ORDERED WERE INCORRECT and replaced with some cheaper item
3. All items were made of cheap material
4. I ordered a “mystery gift” with $100+ value that was not included
This company is 100% a scam. Please provide me a full refund.
I made an order on March 25 that was supposed to be sent with free expedited shipping. Apparently, one of the items I ordered was back ordered and I wasn’t notified. I decided to email to see what happened to my order on April 4, in which they responded, telling me of the back order that was finally back in stock (coincidentally the day I emailed them). It started shipping out and they provided tracking information. When I checked on it today, for some reason it’s been stuck in Compton for unclear reasons since April 6. It’s now April 8 -_-
This company is ridiculous and terrible at communication. I would simply like my money back.
Response from OOTDYMay 10, 2025
Dear Sheena,
We're truly sorry for the experience you've had. We understand how disappointing it must have been to receive the wrong items and to not be notified about the delay—especially after placing your order with expectations of timely delivery.
While the shipping delay was mentioned on the product page, we completely understand that it should have been more clearly communicated, and we sincerely apologize for the confusion. Upon receiving your email about the wrong item, we promptly looked into the issue and arranged to ship the correct items to you right away.
Thank you for bringing this to our attention. We’re genuinely sorry for the inconvenience and frustration this has caused, and we truly appreciate your patience as we work to make it right.
Warm regards,
OOTDY
