OOTDYReviews of ootdy.com

Response from OOTDYOct 29, 2024

Dear Cynthia, Thank you for reaching out regarding your refund, and we sincerely apologize for the delay and any frustration this has caused. Typically, refunds are processed within 15 business days on our end, after which it may take a few additional days for your bank or credit card company to reflect the refund in your account. The timing can vary depending on the bank. I’ve checked our records, and your refund has indeed been processed from our side. Could you please follow up with your bank for any updates on their end? We truly appreciate your patience and understanding as we work to resolve this. If you have further questions or need any assistance, please don’t hesitate to contact us at [email protected]. We’re here to help. Warm regards, The OOTDY Team

Response from OOTDYJun 12, 2024

Hello Lynn, Thank you for reaching out. We're sorry to hear about the issue you've experienced. We truly understand your disappointment and we're committed to making things right. We are dedicated to providing high-quality products and ensuring customer satisfaction is our utmost priority. To proceed with the return and refund, we follow standard procedures. According to our 30-day hassle-free return policy, we kindly request a picture of the items so that we can identify the issue effectively and work towards a prompt resolution. Upon receiving the picture, we will promptly provide you with the return label. Once our Palo Alto team receives and inspects the returned item, the refund will be processed within 1–5 business days. We will issue a full reimbursement for the product cost. We are currently unable to locate your order based on the purchase history and we can't reach you either. Could you please reach out to us at [email protected] and provide your order number and email address so that we can look into resolving this for you as quickly as possible? We look forward to hearing from you shortly. Warm regards, OOTDY

Response from OOTDYJun 6, 2024

Hello Freddy, Thank you for reaching out. We received your first email on April 17th, but it had no content. We responded to your email on April 18th, and after that, you informed us of your intention to return the item. Following our 30-day hassle-free return policy, we promptly provided you with the return label and processed your refund as soon as we received the returned item. We're very sorry that our service did not meet your expectations. We hope to continue improving and providing you with better service in the future. Warm regards, OOTDY

Response from OOTDYJun 6, 2024

Hello Mark, We're sorry to hear that the earrings didn't meet your wife's expectations and we apologize for any inconvenience caused. To proceed with the return and refund, we follow standard procedures. According to our 30-day hassle-free return policy, we kindly request a picture of the items to help us identify the issue effectively and work towards a prompt resolution. Upon receiving the picture, we will promptly provide you with a return label. Once our Palo Alto team receives and inspects the returned item, the refund will be processed within 1–5 business days. We will issue a full reimbursement for the product cost. Having spoken to you via email, we provided the return label to you as soon as the situation was identified. The refund was also processed after we received the returned items. Should you have any questions or need any assistance in the future, please feel free to reach out to us at [email protected]. Warm regards, OOTDY

Response from OOTDYJun 6, 2024

Hello! Thank you very much for your incredibly kind words! We look forward to serving you in the future. Warm regards, OOTDY