OOTDYOOTDY: Handcrafted fine jewelry for your #OOTD. High-quality, stylish, and timeless pieces that are accessible to all. Free Shipping on $100+!
OOTDY (ootdy.com) has 253 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Reid S.
Still am waiting on the necklace I ordered to actually ship
Response from OOTDYFeb 20, 2025
Dear Reid, Thank you for reaching out. I’m sorry to hear about your experience. Unfortunately, I’m unable to locate your order at the moment. I’ve forwarded your feedback to our customer service team, and one of my colleagues will follow up with you shortly to resolve the issue. Thank you for your patience. Best regards, OOTDY
Alex H.
Ordered a Valentine’s Day gift for my girlfriend in January. It’s February 15th and last update I have received on shipping was over a week ago. An absolute joke of a company.
Response from OOTDYFeb 17, 2025
Dear Alex, We sincerely apologize for the delay and understand how frustrating this must be, especially since it was meant to be a Valentine’s gift. Our customer service team has been actively following up with the carrier about your case, but we don’t have much control over the delivery after it’s shipped out from our warehouse. We have reached out to you via email with a solution, and we are committed to resolving this issue to your satisfaction. If you need any further assistance, please don’t hesitate to contact us. Warm regards, OOTDY
Smundy
Thoroughly impressed with the Silver, Double hoop Huggies I purchased. From the exquisite packaging, to the quality…I love them! I have received several compliments and people ask if I have double piercings as they look so natural. They are super comfortable too. I’m thinking of getting another pair in a different style. Well worth the price! If you’re thinking about purchasing, just go for it as you will not be disappointed. I highly recommend these!
Owen
Ordered a bracelet on 1/28/25, claimed 4-8 day shipping and i’m still waiting on usps to receive the item
Response from OOTDYFeb 10, 2025
Dear Owen, Thank you for reaching out. I’m sorry to hear about the your experience. However, I’m unable to locate your order based on the information provided in your review. I’ve forwarded your feedback to our customer support team, and one of my colleagues will follow up with you shortly to resolve your concerns. Thank you. OOTDY
Cyndy C.
I love your earrings! Exactly what I've been looking for!
Paula M.
I would not advise anyone to order from this company. I ordered both the Figaro layered bracelet & the Opal gold layered necklace on December 7th, with expedited shipping on both items. They claimed the arrival would be within 4-8 business days. I received the items on December 24th, far to late to ship out to my niece. I emailed OOTDY quite a few times in that almost a week over the promised shipping time & days later I would get a vague, seemed like an AI generated response. So, items show on the 24th & I tell them in newest email I haven't even opened box & I'm returning them. Days later, I finally received a response & they stated they will email me a label & they will deduct the shipping fee & a restock fee from my refund that will be given within 30 days, after they received the return Ok.... It gets better though. So, I decide know what, this sham company is not worth the time (Which is exactly what they want people to think...They make it difficult to return items etc so most just give up!) I decided to finally open the box on January 5th to have a peek. Oh my... The layered bracelet was NOT layered in was one thin strand of a bracelet that was barely visible that was to have 1 thick layer & the other layer was thin. Thick layer not there & thin layer just thrown into small jewelry pouch. The necklace was of horrible quality also, although packed better. For $143.00 I did not expect anything amazing for my young niece, but as her mother requested minimalist jewelry I thought this would be perfect. It was literal garbage. DO NOT order from this company...they are awful. Don't fall for the sorry response either, they don't mean it. Stay far away...it's junk.
Response from OOTDYJan 12, 2025
Dear Paula, I’m sorry to hear about the frustration you’ve experienced. However, I’m unable to locate your order based on the information provided in your review. I’ve forwarded your feedback to our customer support team, and one of my colleagues will follow up with you shortly to resolve your concerns. Thank you. OOTDY
Pat M.
I ordered a pair of earrings that were so small I could hardly see them and tried to contact them to return them. All I had was an email address and they didn't repond. I sent another, no response. I called American Express to dispute the charge and the company finally responded with an adress to send them to. Several weeks had passed since the purchase. They declined the refund with no explanation. Now I am out $70 and still don't have earrings. Bad bad company.
Response from OOTDYDec 25, 2024
Dear Pat, We are truly sorry for the inconvenience you’ve experienced. Your satisfaction is our top priority, and we are committed to resolving this matter for you. After reviewing your feedback, we have conducted an internal investigation and would like to address the following points: 1. Upon checking our records, we were unable to locate any previous emails from you. Would you kindly be able to share a screenshot of the email you sent? This will help us understand the timing and figure out why it was not received or processed by our team. 2. We received your review on our website on November 16, and within 4 hours, we reached out to provide a return label. We also noticed that you used the label to return the item. 3. Regarding the refund for your purchase, since a chargeback was initiated on November 15, we are now required to follow the process set by your credit card company. Please note that the final resolution will be handled through their procedure. We truly appreciate your patience and understanding as we work through this matter. If you have any additional questions please don’t hesitate to reach out. We’re here to assist you every step of the way. Warm regards, OOTDY Customer Service
Teresa
UPDATE 12/9/2024- The company went above and beyond to make things right. They followed up with me on Mutiple occasions and made me feel like they were more than just a store but people who could relate to my concerns. I've purchased multiple earrings for my 3 girls for Christmas. I hope they love them. Thank you to OOTDY for working with me and turning a negative into a positive. Looking forward to more purchases with you in the future. 11/20/2024 - I bought 3 pairs of earrings for my daughter for Christmas. I immediately knew one pair was too small and wanted to return them. The company asked for pictures, which I provided, and they said they were scratched so I couldn't return them. They never had been worn! When I complained they asked for another picture, that is when I said I'm done! Later the customer service manager emailed me and said that they were sorry for my issue getting improperly handled and gave me a credit to their store and told me to keep the earrings. I appreciated them reaching out and trying to right the situation. I still a little leery of their return policy but I will give the company another chance
Response from OOTDYNov 28, 2024
Dear Teresa, Thank you for sharing your review. We sincerely apologize for the misunderstanding caused during the photo review process. Your feedback has been invaluable in helping us improve our customer service procedures. At OOTDY, we are committed to providing high-quality products and ensuring customer satisfaction is always our top priority. As a token of our appreciation, we’ve included a complimentary gift with your second order. We hope this helps to alleviate any disappointment. Thank you again for giving us the opportunity to make things right. Should you have any further questions or need assistance, please don’t hesitate to reach out to us at [email protected]. We’re always here to help. Warm regards, Emily Customer Service Manager, OOTDY
