I have ordered 2 pair of earrings from this company and love both pair. They are huggies, so they are smaller, but stand out. You do forget you have them on! Great quality. I did have trouble with the clasps not working on one pair but I wrote the company and they were quick to reply with instructions on how to adjust the clasps. It was a very simple fix and I am wearing them continuously with no fear of losing them. Beautiful earrings and great company customer service. It does take several weeks to receive them but they are wrapped beautifully and well worth the wait!
Response from OOTDYAug 15, 2025
Hi, we're thrilled to hear that you love your pieces!🥰 We’re so grateful you took the time to share your wonderful feedback on Trustpilot—thank you for trusting OOTDY and for helping our community grow with your honest thoughts. People like you make our brand truly special.
LK
LKL
Terrible product
Terrible product. Looks so good in pictures but in reality they are very tiny and poor quality. Ordered 2 pair. One pair with the double cross has nothing to keep it your ear. Would not stay in my ear. Now I’m being offered a credit or a refund with all types of fees deducted. Difficult communicating with company. No phone number. Back and forth with emails. I have to return the pair I don’t want but don’t have an address to send to.
Response from OOTDYJun 23, 2025
Dear Lynn,
We completely understand how disappointing it can be when a product doesn’t work out. We’re truly sorry to hear that your experience didn’t meet expectations, and we sincerely appreciate you taking the time to share your thoughts with us.
Regarding the pair of earrings that wouldn’t stay in place, we’d love the opportunity to make things right. Our customer service team has provided a pre-paid return label to you, so you don't need to fill in the return address. They will be reaching out to you shortly to help any problem you may have.
Just to provide a bit more context—the Cross Double Hoops you received are designed without traditional earring backs. Instead, they feature a cross-through structure that secures the hoops through your piercings. We understand this design may feel a bit unfamiliar at first, and we’ve included a short video here in case it’s helpful:
https://ootdy.com/collections/earrings-1/products/x-cross-double-hoops
Thank you for your patience and understanding. We hope to resolve this for you as smoothly as possible.
Warmest regards,
OOTDY
TS
Tina S.
Scammed.
I saw the lovely pictures on Instagram, and thought I would give this company a chance. After 3 weeks of absolutely NO tracking, I have written them several times. The email responses are very wordy, and never really say much except for 20 different ways to apologize. They keep blaming the "carrier". I have asked if this is coming from China, and they continue to dodge the question. It's like nailing Jello to the wall with these guys. Don't waste your time.
Response from OOTDYJun 16, 2025
Update:
We truly appreciate your patience and understanding. As soon as we learned about the delay, we immediately followed up with our carrier, escalated the issue, and worked hard to ensure your original package was delivered within a week.
At the same time, we arranged a replacement shipment for you, which safely reached you within 5 days. We also included a complimentary piece as a small token of our sincere apology.
Thank you again for giving us the chance to make this right. We hope our efforts have helped turn your experience into a more positive one. We’re here for you if you have any questions or need further assistance.
______________________________
Dear Tina,
We’re truly sorry to hear about your experience and completely understand your frustration. You placed your trust in us, and it’s deeply disappointing to know that we let you down.
You absolutely deserve timely updates and clear communication — and we sincerely apologize for falling short. We work with multiple shipping hubs, and in rare cases, certain orders are routed through transit centers that take longer to process. While these delays may be beyond our direct control, it’s still our responsibility to keep you informed and supported every step of the way.
We also want to sincerely apologize if our previous emails felt repetitive or unclear. That was never our intention, and we deeply regret adding to your frustration.
We’ve checked on your order again, and it’s currently moving and expected to arrive within 2–4 business days. While this doesn’t undo the delay, please know that we’re doing everything we can to ensure it reaches you as soon as possible.
Our team will also be reaching out to you directly with an update and a resolution to help make up for the inconvenience — no more back and forth, just real help.
Thank you for taking the time to share your feedback. We hear you, and we’re committed to making things right.
Warm regards,
OOTDY
KP
Katherine P.
Love both pairs of earrings
Love both pairs of earrings. I put the first pair on. And kept them on day and night until I got the second pair! Their service was great and helpful with my order. Will definitely order again!
JW
Jennifer W.
Customer support rocks!
The earrings I ordered were out of stock and I had to wait a little while for them. But the customer support people were so helpful and kind! They even sent me a bonus gift with my order, which I love. I also LOVE the earrings! They're very well made and are simply lovely. I'll wear them a lot. Thank you for your help with my order. I'll definitely be back!
NE
Nastia E.
OOTDY is love from the first sight
OOTDY is love from the first pair of earrings! I now own a few pieces of OOTDY jewelry and love each piece. I was wearing my necklaces and earrings for sometime now and have not noticed any change in color, I do remove jewelry when taking shower or going to the beach so can not say how it acts when in contact with water for a long time but I do not remove rings when washing my hands and rings still look brand new.
I love all the delicate designs and everything simply matches my taste. I have also purchased a few pieces for my lady friends and it makes me very happy to see them wearing OOTDY earrings or necklaces I got them.
I also would like to mentioned that support team is always there in case you have questions re your order / delivery. They reply within hours. Definitely a 5 start quality and I will be coming back for more.
CS
Callie S.
I was so impressed with this company
I was so happy with this company! I actually had a problem with my order (ordered 3 items and only received one in the mail). I contacted customer service, but thought for sure I was going to be out my money. They were extremely apologetic and offered to still fulfill my order or gave my the option to refund money. I was truly impressed with the customer service and love the jewelry I received! Highly recommend!
DJ
dj
BEST Customer Service
One of the items I ordered was backlogged. My customer service rep, Ella was kind, professional and kept me informed every step of the way. It took some time but this morning I open my door to find them on my porch. They are beautiful & I put them on while wearing my robe & slippers. Totally chic. I will be purchasing more items from OOTDY.!!
