OOTDYReviews of ootdy.com

Response from OOTDYNov 14, 2025

Dear Gallagher, Thank you so much for your amazing 5-star review!🌟 We’re thrilled to hear how much you love your Mixed Double Semicircle Huggies and Daily Hoops — it means a lot to us to know they’ve become part of your everyday wear (even while sleeping!). We’re also really glad our team could support you with the issue you experienced. Providing thoughtful, attentive service is something we truly care about, and your kind words let us know we’re on the right track. Your appreciation and support for OOTDY truly make our day. Thank you again for trusting us — we can’t wait to continue being part of your jewelry collection! 💛✨ Warmest regards, OOTDY Customer Support Team

Response from OOTDYNov 4, 2025

Dear Gabrielle, We’re truly sorry for your delivery experience. Waiting for a package without any tracking updates can be incredibly stressful — and we completely understand your frustration. Please know that we take your concern seriously and are actively investigating the status of your shipment. Once an order has been shipped and dispatched from our warehouse, it’s unfortunately beyond our direct control. That said, this is absolutely not the kind of experience OOTDY wants any customer to have. More than anyone, we want your pieces to reach you smoothly and on time. As soon as you reported the issue, our customer service team reached out to you via email. We understand how disappointing this situation has been, so we’d like to make it right — either by resending your package or issuing a full refund, depending on your preference. We sincerely apologize for the inconvenience and frustration this has caused. Please rest assured that we’ll stay in touch until this matter is fully resolved. Best regards, The OOTDY Team

Response from OOTDYNov 3, 2025

Dear Abigail, We sincerely apologize that you’ve had to experience the issues you reported. We can only imagine how frustrating this time has been for you, and we are truly sorry for everything you’ve gone through. We want to do our utmost to resolve these problems for you. We have launched an investigation into the missing earring issue you mentioned. If you are willing, we would be happy to provide you with updates on the investigation results later. We understand you are eager to receive the store credit. Due to system settings, it is expected to take 2-3 business days from the time of application to issuance. We apologize for failing to inform you of this timeline earlier, which may have made you feel we were not sincere or even deceptive. At OOTDY, we are committed to addressing every customer’s questions and resolving issues in the most satisfactory way possible. We will be here for you. If you have any further questions, please feel free to contact our official customer service account at any time. Thank you for your support and love for OOTDY. Best regards, The OOTDY Team

Response from OOTDYOct 31, 2025

Dear Valued Customer, Thank you for taking the time to share your experience with OOTDY. Answering our customers’ questions and resolving any issues they may encounter is simply what we should do, and we are delighted that you were satisfied with our service this time. Your review means a great deal to us. 💗 We are committed to providing attentive service to every customer, whenever you encounter a problem, we will promptly understand the issue and offer a solution. This is OOTDY’s promise to each and every one of our users. We look forward to welcoming you back to experience OOTDY’s jewelry and service again. We will always be here for you. Thank you for your love and support of OOTDY. 😄 Warm regards, The OOTDY Team

Response from OOTDYOct 27, 2025

Dear Barbara, Thank you so much for sharing your wonderful experience with our gold hoops—we’re absolutely thrilled to hear they’re exactly what you’ve been searching for! It means the world to us that our earrings check all your boxes: the perfect weight and hypoallergenic design that works beautifully for your sensitive ears, even for 24/7 wear. Knowing you’re delighted enough to recommend us to your family and friends fills us with gratitude—word-of-mouth support like yours is truly invaluable to OOTDY. We hope these gold hoops bring you joy every day, and we can’t wait to welcome you back for more pieces you’ll love just as much. Warm regards, The OOTDY Team

Response from OOTDYOct 24, 2025

Thank you so much for sharing your lovely feedback—we’re absolutely thrilled to hear you love our jewelry! It means the world to us that our huggie earrings have been perfect for even sleeping in, and that their sparkling stones have caught your eye—we put so much care into crafting pieces that blend comfort and shine, so this makes our day.🌟 We totally get the excitement for that ring, and we’ll be sure to keep you updated once it’s back in your size. Until then, if you have any other questions or need help with anything else, we’re right here for you. 😄

Response from OOTDYOct 13, 2025

Dear Jennifer, Thank you for taking the time to share your experience—we sincerely apologize for the frustration caused by the misunderstandings with your order, and we take your feedback very seriously. First, regarding the 6.9% sales tax: OOTDY strictly adheres to U.S. tax regulations, and our system automatically calculates taxes based on the city provided in the delivery address. We recognize the confusion arose when your address was not intended to be part of the taxed city, and we’ve since worked to clarify this with you directly. As for the return fee, we apologize for the unclear communication. Our policy deducts a flat $10 from the total refund amount for a return (not $10 per item), and we are now optimizing our wording across all platforms to avoid such misunderstandings for all customers. We never want our valued customers to feel misled—this is not the experience we strive for. We’ve reached out to resolve the tax issue with you personally and will continue refining our processes to prevent similar issues. Thank you for holding us accountable; it helps us improve. Sincerely, The OOTDY Team

Response from OOTDYSep 28, 2025

Thank you so much for your high praise for our customer service team, and for taking the time to share your shopping experience with us—your kind words fill us with joy. OOTDY hopes to be with you every day, and we truly appreciate your support and affection! 💗