They have superb customer service. There was a typo in the email address when my order was placed and we didn’t receive an order confirmation. So we reached out to them via FB/IG. They responded swiftly and provided the necessary information. We received the order today. The quality of the earrings are amazing. I will definitely get more earrings from them in the near future.
Response from OOTDYDec 11, 2025
Dear customer,
Thank you so much for taking the time to share your kind words — it truly means a lot to us. We’re so glad we were able to help quickly with the email typo and make sure you received all the information you needed.
It’s wonderful to hear that your order arrived safely and that you’re loving the quality of the earrings. Knowing that you’d choose to shop with us again in the future genuinely makes our day.
If you ever need anything or have questions while choosing your next pieces, we’re always here for you. Thank you again for your trust and support — it really encourages our whole team.
Wishing you a lovely and joy-filled holiday season! 💛
With heartfelt gratitude,
The OOTDY Team
DB
Diane B.
I love the jewelry this company sells
I love the jewelry this company sells. It is top quality. My skin is very sensitive and cheap jewelry breaks me out and turns me green. I have never had a problem with any product I buy from here. I’ve bought several pair of earrings and 2 rings. I can actually leave the earrings in until I just want to change into another pair and they don’t hurt. They also ship quickly.
Response from OOTDYDec 6, 2025
Hi Diane,
We are truly touched by your kind words! 💖 It means so much to us to hear that our jewelry has been gentle on your sensitive skin and that you can wear it comfortably throughout the day. Your trust in OOTDY for multiple pieces — from earrings to rings — truly warms our hearts.
Hearing that our jewelry brings you joy and confidence reminds us why we love what we do. Thank you for letting us be a part of your everyday moments and for sharing your experience with others. Your support means the world to us!
With heartfelt gratitude,
The OOTDY Team
MC
Mrs Carolyn J.
The earrings for my niece were a hit.
I bought some earrings for my niece's 18th birthday. The ordering process was really easy. Great range of products, especially the adaptive jewellery.
The product was great quality when I received it and loved the gold/silver colour and design of the earrings.
They were a real hit with my niece and she now wears them all of the time. She has since looked at the website and may purchase or ask a family member to buy her an item for her next birthday or Christmas.
Response from OOTDYDec 6, 2025
Dear Carolyn,
Thank you so much for your wonderful review! 💖 We’re overjoyed to hear that your niece loved her earrings and that they’ve become a favorite she wears all the time. It’s so rewarding to know that our adaptive jewelry and thoughtful designs can bring such joy.
We can’t wait to welcome her (or your family) back for the next special occasion — nothing makes us happier than being part of someone’s memorable moments. Thank you for trusting OOTDY and for sharing your experience with our community!
With heartfelt thanks,
OOTDY Customer Support Team
TW
Ticia W.
Perfect gift for my granddaughter.
I ordered a hoodie for my granddaughter for Christmas and it arrived today. Delivery was well within the quoted timeframe. I was a little worried because I did not want to search for a replacement if this item was unsatisfactory - but it was perfect. The color was exactly as pictured and the lettering identical. I can’t wait to give this to her, she will love it. This is my first time ordering from this company, and based on my experience, I would do so again.
Response from OOTDYDec 4, 2025
Dear Ticia,
Thank you so much for your incredibly kind and generous review! 💛 We are truly delighted to hear that the hoodie arrived on time and met your expectations perfectly. Knowing that it will bring joy to your granddaughter makes us so happy — there’s nothing more rewarding than hearing that our products can create special moments for our customers and their loved ones.
We’re especially grateful that, as a first-time customer, your experience has been positive enough for you to consider ordering from us again. Your trust and support mean the world to us, and we can’t wait to have the pleasure of serving you in the future.
Wishing you and your granddaughter a wonderful holiday season filled with happiness and love!
With heartfelt thanks,
OOTDY Customer Support Team
DR
Debra R.
The heart necklace i bought was half…
The heart necklace i bought was half silver and half gold.The girl was moving and the old saying "make knew friends and keep the old one is silver and the other gold "±was perfect for this situation
Response from OOTDYDec 1, 2025
Dear Debra,
Thank you so much for your beautiful review! We are truly touched by your kind words and are delighted that the Heart Necklace could perfectly capture such a meaningful moment.
It warms our hearts to hear that the symbolism of silver and gold resonated so deeply with your special experience. Moments like these are exactly why we love what we do—helping our customers celebrate connections and memories in a meaningful way.
We are incredibly grateful for your support and hope your necklace continues to bring joy and significance for years to come.、
With heartfelt thanks,
OOTDY Customer Support Team
HF
Hanaa F.
Amazing Shopping Experience with OOTDY!”
I had a fantastic experience shopping with OOTDY! The website is easy to navigate, delivery was fast, and the products exceeded my expectations. Customer service is friendly and helpful—truly a 5-star experience. Highly recommend!
Response from OOTDYDec 1, 2025
Dear Hanaa,
Thank you so much for your wonderful 5-star review! We are truly touched by your generous words and are thrilled to hear that your shopping experience with OOTDY exceeded your expectations.
It means so much to us that you appreciated our website, delivery, products, and customer service—your feedback encourages our team to continue striving for excellence in every detail.
We are incredibly grateful for your support and recommendation, and we look forward to welcoming you back to OOTDY soon.
With heartfelt thanks,
OOTDY Customer Support Team
BD
Barbara D.
Find a different jeweler
I am completely and utterly fed up with this company! If you want major headaches and want to deal with a horrible business go ahead and use them.
Over 30 emails have been sent back-and-forth between Kathy(the representative) and myself since October 20. I won’t bore you with all of the emails so I’ll summarize the details below. Keep in mind that she only responds during the wee hours of the night. (Ie, she most likely resides in China and doubtful Kathy isn’t her real name). There’s no phone number for OOTDY and you can’t talk to her directly. You have to wait a day to get a response.
10/20/25 I ordered 2 necklaces for $170
Several days later, I received a message that they were returned due to incomplete address. After corresponding several days with Kathy and asking how this happened she replied that the PO Box wasn’t added to my address. I always put the PO Box on my address. Nevertheless, the package was sent without a PO Box and was returned to their ‘logistics partner’-whatever and whoever that is-and if I wanted the necklaces, I had to pay the 10% shipping fee. I emailed back and asked for a full refund.
A day later, I get an email from Kathy saying that I can only get a store credit because the ‘logistics partner’ has the merchandise and they won’t return it so I can only get a store credit.
I emailed Kathy back. I stated this seems very odd. Why doesn’t she just call her ‘logistics partner’ and ask them to send the merchandise back or send it to me directly. And if she can’t call them, I’ll call them myself once I get the number.
She responds back that that one of my necklaces – the one I really wanted, is no longer available and that I can get a store credit for a different necklace. I do not want a store credit. I want my money back! But, since the logistics partner has my necklace and they won’t send it back to OOTDY I can only get a store credit. Does this make sense?
OK… About 10 or 15 emails later, I order another necklace using my store credit. I specifically put my PO Box number on the order and tell Kathy she MUST make sure this time the company adds my PO Box number to my order. I stress this several times.
A few days ago, I get notification that the order is on its way.
Yesterday, I got a notification that the order was sent back to the sender due to incomplete Address. MY PO BOX WAS LEFT OFF OF THE ORDER YET AGAIN.
I have emailed Kathy and asked for an explanation. It has been close to one month and I still do not have the merchandise I ordered.
Everyone, this company is a fly-by-night company. There are so many other companies to get really nice jewelry from at a reasonable price. Go elsewhere. I cannot stress that enough.
Response from OOTDYNov 22, 2025
Dear Barbara,
We’re truly sorry for the inconvenience and frustration you’ve experienced — we understand how upsetting delivery issues can be, and we never want any customer to go through that.
After reviewing the situation, both packages were returned by the carrier because the address entered at checkout was missing the required PO Box information. We understand you may have previously saved a version of this address that included a PO Box, but the incomplete version was set as the default address in your OOTDY account. This is why the same issue occurred again on the second order.
Since the address is selected and confirmed by customers during checkout, we’re unable to change it on your behalf. However, we did provide guidance on how to update your address correctly within your OOTDY account to prevent this from happening in the future.
We want to assure you that we took your concerns seriously. We arranged a new shipment for your first order and issued a full refund for the remaining items from that order. We’ve also updated you today with confirmation that your refund has been completed — please feel free to check your email and payment account details for verification.
As a brand, we are always committed to resolving issues with care and sincerity. We genuinely hope this helps ease your frustration, and we’re here to assist you with anything else you may need.
Thank you for giving us the chance to make things right. 💛
Warm regards,
OOTDY Customer Support Team
TM
Trixie M.
Great Customer Service
I sent an email for a return and got an immediate, friendly reply so be confident in their customer service!
Product was great, just not what I was looking for and they sent me easy instructions for a return. I will definitely shop here again!
Response from OOTDYNov 14, 2025
Dear Trixie,
We’re truly happy to hear that you had such a smooth and friendly experience with our customer service team. Your confidence means the world to us.
We completely understand that sometimes a product may not be the perfect fit, and we’re glad the return process was easy and helpful for you. Your kind words and trust in OOTDY genuinely motivate us to continue delivering the best service possible.
We’re grateful for your support, and we can’t wait to welcome you back for your next visit! 💛
Warm regards,
OOTDY Customer Support Team
