I received a slightly different version of what I ordered. Reached out to the company, was offered an immediate and generous resolution. And the earrings themselves are absolutely lovely. Will definitely order again.
Response from OOTDYJan 16, 2026
Dear Nichole,
Thank you so much for taking the time to share your experience! 💛 We’re glad we could quickly make things right and that you’re enjoying your earrings—they truly sound like a perfect fit for you.
Hearing that you’d consider ordering from us again really brightens our day. Your trust and support mean so much, and we can’t wait to delight you with more pieces in the future!
Warmest regards,
The OOTDY Team
SB
SBHar
Love the pieces
Love the pieces. 2 stacking rings, necklace and my favorite mini Huggies! My earrings are perfect for wearing all the time. Multi metals are gorgeous. Packages are so pretty and the quality seems to be great! Customer is very responsive. I just had a question and exchanged emails.
Response from OOTDYJan 16, 2026
Dear customer,
Thank you so much for your kind words! 💛 We’re thrilled to hear that you’re loving your stacking rings, necklace, and mini Huggies—and that they’ve found a special place in your everyday wear.
It’s wonderful to know that our packaging, quality, and customer support made a positive impression. Your feedback truly brightens our day and inspires us to keep creating pieces that bring joy. We can’t wait to share more beautiful designs with you in the future!
Warmest regards,
The OOTDY Team
KI
KIm
Awesome earrings and customer service
I ordered 2 pairs of Huggies earrings and when they arrived, I realized that one pair was too tiny for me to wear. Kathy in Customer Service was very helpful in helping me through the process to return and exchange them for something I could wear. She even gave me suggestions on which earrings would meet my needs. The return/credit/exchange process was easy and swift. Both pairs of earrings are great quality and I highly recommend this company.
Response from OOTDYJan 15, 2026
Dear Kim,
Thank you so much for your wonderful review!
We’re truly grateful that you took the time to share your experience with us. It means so much to hear that the earrings met your expectations and that the return and exchange process felt easy and stress-free. Helping you find a pair that you feel comfortable and confident wearing is exactly what we hope to do.
Your kind words and recommendation genuinely made our day — they inspire our team more than you know. Thank you for trusting OOTDY and for being part of our community. We can’t wait to be here for you again
Warm regards,
The OOTDY Team
MI
Mike
Customer Service
Ordered earrings for Christmas. Upon receiving the earrings, learned there was only one earing in the pouch. Kathy, the customer service rep, got back to me immediately and handled the issue. I received the earrings with no issue and my wife loves them. In a time when customer service seems to be at an all time low, OOTDY was fantastic.
Response from OOTDYJan 14, 2026
Dear Mike,
Thank you for sharing your experience with us. We’re truly sorry for the initial inconvenience, but we’re so glad we had the chance to make things right for you.
Knowing that your wife loves the earrings means the world to us—especially since this was a Christmas gift. Your kind words about our customer service are incredibly encouraging to our team. At OOTDY, we genuinely care about every order and every customer, and your feedback reminds us why we do what we do.
Thank you for trusting OOTDY. We hope to be part of many more meaningful moments in the future. 💛
Warm regards,
The OOTDY Team
EG
Eric G.
Poor service. Waste of time and money.
I’m extremely disappointed with this experience. I ordered a bracelet as a Christmas gift and paid extra for expedited shipping to make sure it arrived on time. What I didn’t realize is that “expedited shipping” means absolutely nothing if the merchant takes forever to actually fulfill the order.
Because of the long delay on their end, the bracelet arrived after Christmas anyway, completely defeating the purpose of paying extra. I’ve now returned the item, but I’m still out the money I spent on expedited shipping — for a service that clearly wasn’t delivered.
If you’re going to charge customers for faster shipping, you need to back it up with timely fulfillment. At the very least, be honest on your website about whether items will arrive in time for Christmas. This was frustrating, misleading, and a waste of money. I would not recommend doing business with this merchant.
Response from OOTDYJan 12, 2026
Hi Eric,
We’re truly sorry for the frustration this situation caused, especially since your order was meant to be a Christmas gift.
Your order was placed on December 20, shipped on December 21, and according to USPS tracking, it was successfully delivered on December 26. While this delivery was technically within the expedited shipping timeframe, we completely understand your expectation to receive it before the holiday and how disappointing it was when that didn’t happen.
After receiving your feedback, our team followed up promptly with the carrier to push for faster movement wherever possible. However, once a package leaves our warehouse, our ability to control its transit is unfortunately limited. That said, we have already processed a refund for the shipping fee, as we recognize that the service did not meet your expectations and your satisfaction is extremely important to us.
We sincerely regret that this experience still fell short for you. Our VOC and customer care teams are actively following up on your return and refund to ensure everything is handled properly, smoothly, and fairly. Please rest assured that we take situations like this very seriously and are committed to seeing this through to full resolution.
Thank you for sharing your feedback with us. While we’re truly sorry this order didn’t go as planned, your voice helps us improve, and we sincerely hope we’ll have the opportunity to provide you with a better experience in the future.
Warm regards,
The OOTDY Team
LW
Lori W.
Great quality products
Great quality products! I needed help also and had questions on products and had a great experience. They answer quickly and thoroughly. Wonderful Company to work with and again wonderful quality products!!!
Response from OOTDYJan 12, 2026
Dear Lori,
We’re delighted to hear that you’re happy with the quality of our jewelry and that our team was able to assist you quickly and thoroughly. Creating a supportive, seamless experience for our customers is something we truly care about, so your feedback means a lot to us.
Thank you for choosing OOTDY and for sharing your experience. We look forward to welcoming you back and helping you discover even more pieces you’ll love! 💗
With heartfelt gratitude,
The OOTDY Team
KR
Kathy R.
I love the quality of Ootdy’s jewelry…
I love the quality of Ootdy’s jewelry almost as much as the styles! I’m happy with the time it takes to get an order. I’ve needed customer service and they were polite and efficient. This is definitely one of my favorite shopping spots!
Response from OOTDYJan 9, 2026
Hi Kathy,
Thank you so much for your wonderful review! We’re thrilled to hear that you love both the quality and the styles of our jewelry.
It’s also great to know that your experience with our customer service was positive—we always strive to be polite, efficient, and helpful. Your support truly means the world to us, and we’re honored to be one of your favorite shopping spots!
We can’t wait to bring you more pieces that you’ll love. Thank you again for sharing your experience!
Warm regards,
The OOTDY Team
SZ
Shannon Z.
Great product, but shipping...eh
The earrings are fabulous and they are very responsive when you reach out. The only reason I didn't do five stars was shipping issues. To be fair, I placed the order in early December and although it indicated expedited shipping would get it here by the holiday, it did not arrive until late night on 12/31/25.
Response from OOTDYJan 9, 2026
Hi Shannon,
Thank you so much for your kind words about your earrings and our customer service! We truly appreciate you taking the time to share your experience.
We sincerely apologize for the delay with your order. We completely understand how important it is to receive items on time, especially around the holidays. While the expedited shipping didn’t arrive as quickly as expected, we’re glad to hear that you still love your earrings and that our team was responsive to your needs.
Your feedback is invaluable to us—it helps us continue improving both our products and our service. We hope your earrings bring you joy every day, and we look forward to serving you again in the future!
Warm regards,
The OOTDY Team
