OnPay | Payroll + HR Reviews | Read Customer Reviews of onpay.com

OnPay | Payroll + HRReviews of onpay.com

4.5312 reviews
HR & Recruiting
675 Ponce De Leon Ave NE, Atlanta, Georgia

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OnPay | Payroll + HR

About OnPay | Payroll + HR

Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Best Value," and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, track time and attendance, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.

OnPay | Payroll + HR (onpay.com) has 312 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: onpay.com
Website: onpay.com
Category: HR & Recruiting
Location: Atlanta, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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OnPay | Payroll + HR reviews

312 approved reviews, newest moderated first

Julie
Feb 13, 2026
The service is superb when you seldom…
The service is superb when you seldom need it. My employees love that they can log in on their own and that they get e-mailed an advise of deposit
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Donald C.
Feb 12, 2026
I switched from GUSTO to OnPay and am…
I switched from GUSTO to OnPay and am really happy with the interface and with the help desk
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Scott S.
Feb 7, 2026
The customer support is horrendous
The customer support is horrendous. I had multiple bad support experiences. It really is a piece of crap software. There are no built-in workflows to onboard remote employees. The support was so bad I ended up switching platforms, as the working of switching was less than the work of continually needing to stay on top of their support. If you are looking for a low cost easy payroll option, don't choose this one, it will end up costing you more than you expect. Seriously crappiest software and support ever.
Response from OnPay | Payroll + HRFeb 9, 2026
Thank you for sharing your concerns. Please know that we are fully committed to providing excellent customer service. Our team works diligently to not only meet your expectations but to exceed them, so your experience is always outstanding. Your feedback motivates us to keep improving and innovating, ensuring you receive the high-quality service you deserve.
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Nancy
Jan 15, 2026
The customer service has been incredibly helpful
The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process.
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Ben
Jan 10, 2026
The customer service was incredible
The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.
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Amos G.
Jan 9, 2026
Customer support sucks
Customer support sucks. They take days to respond. Best quote from support tech "What do you expect, I just got back from vacation." When you do get support on phone they are rude as if they are doing you a favor. Also screwed up my company state unemployment tax. Basically regret ever moving to them. Planning to leave.
Response from OnPay | Payroll + HRJan 9, 2026
Thank you for your feedback. We appreciate your feedback and want to assure you that we are committed to addressing your concerns as quickly as possible. For your convenience, you can track all updates through our dedicated ticketing system. If you have any further questions, our Client Experience team at OnPay is always here to assist.
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Rebecca C.
Jan 6, 2026
Onpay has been wonderful
Onpay has been wonderful. The customer service is amazing.
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Anna
Dec 31, 2025
OnPay has been an excellent payroll…
OnPay has been an excellent payroll service. Their customer service truly stands out. The team is knowledgeable, patient, and consistently provides clear guidance, which has made payroll and tax processes much easier to navigate. Responses are prompt, questions are answered thoroughly, and support is readily available when needed. The range of services offered is comprehensive and reliable, giving me confidence that everything is handled accurately and on time. I highly recommend OnPay to any small business owner looking for dependable payroll support.
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