OnPay | Payroll + HRReviews of onpay.com

Great customer service from emails, calls and online chat. Platform is easy to navigate.

Easy, fast sign up. Excellent service.

Great customer service and quick responses. We have yet to encounter an issue that they haven't been able to resolve. We appreciate being able to speak directly with a representative who is always willing to answer our questions and provide support when needed.

From onboarding, to my attempt at canceling this was one of the worst experiences I've had with a business service. Once I was officially signed up, what was great and timely service by their sales team, turned into "We are experience higher than normal call volume, please use our chat or FAQ section" After realizing very quickly i made a bad decision with them, they made the cancelation process very difficult with no online option. You want to cancel? Call us and wait 20-30 minutes, than when you're connected we'll cut you off and you'll have to call back again. Then once you finally get someone, you'll ask to cancel and then they'll tell you it's done - only to say they're sending a termination letter that never comes. Then you'll think it's canceled until 6 months later you realize you've been billed every month - when you call them (And wait 20-30 min again) to try to sort it out, they'll give you the company line about their policies, no human element of understanding and force you to take it up with your credit card company. I would never recommend ONPAY to anyone and truly hope this review helps others steer clear from this system of profit first and automation - customer service and experience doesn't seem to matter to them. And for context - i'm a small business owner, i am reasonable and hate to resort to leaving bad reviews - but it's the only way i get to share my experience with the world in hopes others don't make the same mistakes i made.

Joi Counseling Center has had a highly positive experience utilizing OnPay as its payroll and human resources management platform. The software has consistently provided a reliable, user-friendly, and efficient system for managing payroll processes, employee records, tax filings, and compliance requirements. One of OnPay's greatest strengths is its intuitive interface, which allows administrators to process payroll accurately and efficiently while minimizing administrative burden. The platform's automated tax calculations and filing services have helped ensure compliance with federal and state regulations, reducing the risk of errors and saving valuable staff time. The employee self-service features have also enhanced operational efficiency by allowing employees to access pay stubs, tax documents, and personal information independently. This functionality has improved communication and transparency while reducing routine administrative inquiries. Additionally, OnPay's customer support has been responsive, knowledgeable, and readily available whenever assistance has been needed. Taryn Kapronic was outstanding.

Easy to use, great, and efficient customer service!

As a new nonprofit founder setting up payroll for the first time, I tried both QuickBooks and Gusto before landing on OnPay. QuickBooks couldn't connect to my bank account and had to "launch an investigation" with no clear resolution - a frustrating experience. I looked at Gusto but a key dealbreaker was their limitation on reimbursement payments per payroll, which matters for a nonprofit tracking ministry expenses. OnPay allows unlimited reimbursements and the pricing is straightforward and affordable for a small organization just getting started. The support experience sealed the deal. I was immediately connected with an onboarding consultant who reached out as soon as I signed up. When I called customer support to run my first payroll, I didn't wait on hold at all - a real person answered, walked me through everything, and a second rep kindly helped me correct a mistake I made on that first run. Responsive, patient, and genuinely helpful.

Elsie was very helpful, knowledgeable, professional, and friendly. Thank you!