OnPay | Payroll + HRReviews of onpay.com

They have messed up my tax withholding. Getting it fixed is taking over 30 days on their "Support" portal. Not exactly the length of time I experienced with ADP. The difference is night and day. Cheaper is not always better or even sufficient.

I upped it to 3 since they replied: I hope they go to the chat bot and see if it ever understands when you ask for an agent, human, person, operator etc. It always says it didn’t understand even though it will say it can get one. The chat bot is awful it says: "We always aim to provide the best support possible, and I apologize if I haven't met your expectations. If there's anything I can do to help or if you'd like to speak with a human agent, please let me know." But it NEVER can connect you. It then says: "If there's anything I can do to help or if you'd like to speak with a human agent, please let me know. Generated by AI says: Agent OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: I've been trying to get an agent and you say you can do that but then can't OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: AGENT OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: This: if you'd like to speak with a human agent, please let me know. OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: PERSON OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: LIVE PERSON says: LIVE AGENT OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: OPERATOR OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: HELP FROM A PERSON OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question. says: How do you get an agent OnPay Chat Bot OnPay Chat Bot says: I didn't get that. Try rephrasing your question."