OnPay | Payroll + HRReviews of onpay.com

I began using this company as an alternate to Quickbooks Online, where I take care of the payroll needs of dozens of businesses. While attempting to register my first business, during the setup process, after they had contact with me and the owner of the business I was registering, I got an email that simply said, "Your request has been rejected. Your account has been closed." I attempted to contact them through email and telephone several times but they will not respond to me or answer my calls. They gave me no reason as to why I can't move forward with my businesses. I've been working in this industry for the better part of 10 years and this is the WORST company I've had to deal with when it comes to payroll services.

They have the absolute worst customer service ever. Chele P. is very ignorant to people and mistreats their clients, she was extremely passive aggressive!

The system is ok to use. I transposed my FEIN number and that the company never corrected it. They kept taking the funds from my account but never transferred the money to the IRS or the state. I told them they had caused hundreds of dollars in late fees and penalty with the IRS and state but they refused to take responsibility because they claim if I had not transposed my FEIN number there would be no mistake. Never mind the fact that I corrected the mistake months a few weeks after I signed up with them and I was notified and it took them more than 3 months to correct the issue. Their back office is a dumpster fire. Disjointed, don't read messages and all over the place with no unifying system to address issues. These people have no business filing taxes for anyone.

heir customer service is always friendly, helpful, and easy to work with. It’s reassuring to know that when you need help with something as important as payroll, you can actually reach someone who is willing to work with you to find a solution. Great customer service and a great experience overall. Highly recommend OnPay!

On Pay makes Payroll easy. Customer service actually answers the phone without waiting on hold forever.

Hahaha. Man I was scammed. I feel like I never leanr when it comes to these bait and switch comapnies. they just want you on their subscription list so they can then exit in the tech world. Anyways, to be specific, before signing up, lot sof human interaction, assurances, etc. After signing up, disappear, chat bot, etc. Same story everywhere, dont have your hopes up

The very helpful staff made startup fast and easy. They are patient when I have called for help and don't charge extra for the help. The interface is pretty intuitive making it easy to complete regular tasks and find records. The cost is very reasonable for the services we receive.

I rarely leave negative reviews, but my experience with OnPay has been unacceptable. Back in April, I requested a simple correction to a single line on a W-2. It is now late September, and I still have not received the corrected W-2. For nearly five months, I have called approximately every two weeks and repeatedly sent messages through their message center. The messages often receive no response at all. When I call, I'm repeatedly told that the issue will be “escalated,” yet nothing actually gets resolved. I never expected that needing a W-2 correction would be the thing that made me evaluate my payroll provider. But payroll isn't just about processing checks when everything goes right, it's also about having competent support when something needs to be fixed. Waiting five months for a straightforward W-2 correction, despite persistent follow-up, has completely destroyed my confidence in OnPay. I'm now moving my payroll to another company specifically because of this experience. If you're considering OnPay, I would seriously consider how important responsive support is to your business before choosing them.